Leasing Specialist

Description

• Document follow-up with prospective residents in a proprietary database.
• Collaborate with local market leaders and others to participate in solutions to any issues that arise while leasing the home.
• For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns
• Outperform peer averages at each node of the sales funnel which includes conversation from lead to showing, showing to application, and application to move in
• Follow the terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent law.
• Assist prospective residents with scheduling a viewing and applying for a Maymont home.
• Process applications for prospective residents. This includes contacting applicants to gather documents in compliance with Maymont Homes policies, processing credit, and criminal checks, and completing data entry in our internal software to complete the application process.
• Represent Maymont Homes in a professional manner consistent with the customer service values at Maymont Homes
• Daily outbound and inbound follow-up with leads who express an interest in a Maymont home.
• Compile feedback from self-showings and conversations with prospects and communicate findings to cross-functional teams

Requirements

• Knowledgeable on fair housing and local real estate laws
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone
• Effective negotiating skills
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary
• Experience in Grass Roots Marketing
• Knowledge of and experience with Rently preferred
• Must be able to work in the office as regularly scheduled
• Data entry, approval, and procedural error rate
• Excellent communication & interpersonal skills
• High scores on customer satisfaction scores and secret shoppers
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances
• Demonstrable experience in single-family, multi-family, construction, or leasing industry
• Capable of working extended hours, including evenings, weekends, and holidays as necessary
• Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and with good reasoning skills
• Bachelor’s Degree in Business Administration, Marketing, Management, or Communications is preferred but not required.
• Meaningful feedback and collaboration with local teams and centralized leaders
• Consistent achievement of monthly goals in terms of quantity of move-ins – for example: at least 50 per month
• 4+ years of leasing experience
• 3+ years of multi-family and/or single-family rental home experience
• Must have finger dexterity for typing/using a keyboard
• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays

Benefits

• Flexible work schedule, including evenings and weekends, depending on business need
• Average days vacant in assigned territories.

Training + Development

Interview process

Visa Sponsorship

Security clearance