IT Technician at Sofidel S.P.A. in Baglan, Wales, United Kingdom | Kablio

Role

Description

hardware management

software deployment

network management

technical support

ticketing

user training

Organises and schedules updates and maintenance with users
Monitors hardware functionality and takes action where necessary
Identifies and suggests possible improvements to procedures
Management of all IT Hardware, like desktops, monitors, laptops, printers, mobile phones etc.
Acts in compliance with Data Protection in line with current legislation and corporate policies
Train end users on how to use new software and IT equipment.
Manage Software installation and set up on computers according to the specifications given.
Use and manage our internal ticketing system
Promote a corporate culture based on safety.
Manages the workstations and the necessary hardware peripherals
Maintain repair and correction records.
Promotes a corporate culture based on safety
Provides technical support to users via email, phone and Help-Desk portal
Provide on-site IT support to users
Manages software installation and set up on computers according to the specifications given
Help support Office and/or Production systems/hardware.
Trains end users on how to use new software and IT equipment
Maintains repair and correction records
To Manage the Network Infrastructure and provide IT Support to the Relevant Users in Compliance with data protection, data security and Group policies and procedures.
Organise and schedule updates and maintenance with users.
Acts in compliance with data protection in line with current legislation and corporate policies.
Troubleshoot hardware, software, and network issues.
Identifies and suggests possible improvements to procedures.

Requirements

hp cisco

networking

microsoft office

wms

formal education

problem solving

HP/Cisco networking solutions, managing switches and virtual environments.
Applies Corporate Principles and Values
Formal education in a related field
Experience investigating network incidents and monitoring internal/external escalation.
Applies corporate Principles and Values.
Good problem-solving skills
Numerical and literacy skills to compile reports and necessary documentation as required.
Possess a methodical and flexible approach with the ability to prioritise a dynamic workflow.
Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity.
Knowledge of vehicle routing and scheduling systems and WMS.
Strong interpersonal and communication skills.
Can work on own initiative with minimum supervision.
A good communicator, team player & have excellent interpersonal skills
Have comparable work experience within an Administrator or Help Desk environment.
Minimum 3 years of technical experience in a similar environment (Manufacturing preferred) operating at a similar level.
Full valid UK driving licence as travel to regions is expected as part of the role.
Have a good working knowledge of Microsoft Products like Windows/Office & associated applications (Outlook, Word, Excel etc) in additional to adapt to dedicated industry software.

Benefits

Discount on Company products
Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.
Pension contribution plus salary sacrifice option
Competitive Salary
On Site parking (with electric vehicle charging available)
Life Assurance Scheme
Private Health Insurance
Company Sick Pay
23 days annual leave, rising to 25 with service (+ public holidays)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1966 Established

Year Founded

The company was established in 1966 and has since grown into a global leader in tissue paper manufacturing.

13 Countries

Global Presence

Operates in over 13 countries, showcasing its extensive international reach and market presence.

Produces high-quality tissue products for hygiene, household, and industrial use.
Focuses on sustainability and innovation in the production of paper products.
Known for environmentally friendly practices and cutting-edge technology.
Products are found in homes and businesses worldwide, known for premium quality and affordability.
Continuously invests in expanding global presence and refining manufacturing processes.
Products range from toilet paper to paper towels, napkins, and more, catering to a diverse global market.
Notable achievement includes advanced technologies reducing energy consumption in production.

Culture + Values

“Less is More” – guiding principle applied from procurement through production to reduce consumption, waste, CO₂ emissions, promote responsible consumption, improve efficiency, and protect safety and health.
Mission: “Making everyday life tidier, cleaner, safer, more practical and pleasant by investing in people and innovation and promoting conduct based on sustainability, commercial transparency and respect for regulations, with the aim of creating value for customers, employees, partners, shareholders and the community.”
Tagline: “Endless Care, Innovative Life”
“Clean Living” – for integrity and respect: conduct based on professionalism, competence, honesty, ethicality, transparency, inclusion, sharing, participation, correct information.
“Clean Living” – for everyday needs: products to contribute to hygiene, well‑being, cleanliness of homes and workplaces, offering innovative solutions that add value to individual health, hygiene and integral well‑being.
“Clean Living” – for a healthier planet: approach to production inspired by ecological transition, responsible sourcing, water optimization, energy efficiency, waste reduction, limiting conventional plastic in packaging, and promoting responsible consumption.

Environment + Sustainability

-40% Scope 1 & 2 CO2

Carbon Reduction Targets

The company has set a target to reduce Scope 1 and Scope 2 CO2 emissions by 40% by 2030 compared to a 2018 baseline.

-24% Scope 3 CO2

Supply Chain Emissions

Aims to reduce Scope 3 emissions by 24% by 2030 compared to a 2018 baseline.

100% Pulp Certified

Sustainable Forestry

All pulp used is certified by FSC®, FSC Controlled Wood, or PEFC, ensuring responsible forestry practices.

9.2 L Water Use

Efficient Water Management

Achieved water usage of 9.2 liters per kilogram of paper in 2023, below industry benchmarks.

Committed to Net Zero (carbon neutrality) by 2050 across the entire value chain.
Reduced direct (Scope 1+2) CO2 intensity by 24% (2009–2020) and by 19.5% in 2024 vs 2018.
Plastic packaging: -45% reduction (2013–2024); aiming for 50% reduction by 2030 (vs 2013).
Spain PPA: Buñuel plant 90 GWh/year renewable electricity → avoids ~12,870 t CO2 annually.
Recognitions: CDP Leadership A– (Climate Change & Forests), CDP Supplier Engagement A–, EcoVadis Platinum, Amazon Climate Pledge Friendly badge.

Inclusion & Diversity

4.0 Women Rating

Glassdoor gender rating

Reflects high inclusiveness experience for women in the workplace according to Glassdoor.

Finalist in Ragan’s CSR & Diversity Global Initiative Awards (‘Sofidel and Suzano: Together we plant the future’ campaign).

Articles

Careers

Sofidel America invests in innovation

Glassdoor reviews for Sofidel

Role

Description

hardware management

software deployment

network management

technical support

ticketing

user training

Organises and schedules updates and maintenance with users
Monitors hardware functionality and takes action where necessary
Identifies and suggests possible improvements to procedures
Management of all IT Hardware, like desktops, monitors, laptops, printers, mobile phones etc.
Acts in compliance with Data Protection in line with current legislation and corporate policies
Train end users on how to use new software and IT equipment.
Manage Software installation and set up on computers according to the specifications given.
Use and manage our internal ticketing system
Promote a corporate culture based on safety.
Manages the workstations and the necessary hardware peripherals
Maintain repair and correction records.
Promotes a corporate culture based on safety
Provides technical support to users via email, phone and Help-Desk portal
Provide on-site IT support to users
Manages software installation and set up on computers according to the specifications given
Help support Office and/or Production systems/hardware.
Trains end users on how to use new software and IT equipment
Maintains repair and correction records
To Manage the Network Infrastructure and provide IT Support to the Relevant Users in Compliance with data protection, data security and Group policies and procedures.
Organise and schedule updates and maintenance with users.
Acts in compliance with data protection in line with current legislation and corporate policies.
Troubleshoot hardware, software, and network issues.
Identifies and suggests possible improvements to procedures.

Requirements

hp cisco

networking

microsoft office

wms

formal education

problem solving

HP/Cisco networking solutions, managing switches and virtual environments.
Applies Corporate Principles and Values
Formal education in a related field
Experience investigating network incidents and monitoring internal/external escalation.
Applies corporate Principles and Values.
Good problem-solving skills
Numerical and literacy skills to compile reports and necessary documentation as required.
Possess a methodical and flexible approach with the ability to prioritise a dynamic workflow.
Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity.
Knowledge of vehicle routing and scheduling systems and WMS.
Strong interpersonal and communication skills.
Can work on own initiative with minimum supervision.
A good communicator, team player & have excellent interpersonal skills
Have comparable work experience within an Administrator or Help Desk environment.
Minimum 3 years of technical experience in a similar environment (Manufacturing preferred) operating at a similar level.
Full valid UK driving licence as travel to regions is expected as part of the role.
Have a good working knowledge of Microsoft Products like Windows/Office & associated applications (Outlook, Word, Excel etc) in additional to adapt to dedicated industry software.

Benefits

Discount on Company products
Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.
Pension contribution plus salary sacrifice option
Competitive Salary
On Site parking (with electric vehicle charging available)
Life Assurance Scheme
Private Health Insurance
Company Sick Pay
23 days annual leave, rising to 25 with service (+ public holidays)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1966 Established

Year Founded

The company was established in 1966 and has since grown into a global leader in tissue paper manufacturing.

13 Countries

Global Presence

Operates in over 13 countries, showcasing its extensive international reach and market presence.

Produces high-quality tissue products for hygiene, household, and industrial use.
Focuses on sustainability and innovation in the production of paper products.
Known for environmentally friendly practices and cutting-edge technology.
Products are found in homes and businesses worldwide, known for premium quality and affordability.
Continuously invests in expanding global presence and refining manufacturing processes.
Products range from toilet paper to paper towels, napkins, and more, catering to a diverse global market.
Notable achievement includes advanced technologies reducing energy consumption in production.

Culture + Values

“Less is More” – guiding principle applied from procurement through production to reduce consumption, waste, CO₂ emissions, promote responsible consumption, improve efficiency, and protect safety and health.
Mission: “Making everyday life tidier, cleaner, safer, more practical and pleasant by investing in people and innovation and promoting conduct based on sustainability, commercial transparency and respect for regulations, with the aim of creating value for customers, employees, partners, shareholders and the community.”
Tagline: “Endless Care, Innovative Life”
“Clean Living” – for integrity and respect: conduct based on professionalism, competence, honesty, ethicality, transparency, inclusion, sharing, participation, correct information.
“Clean Living” – for everyday needs: products to contribute to hygiene, well‑being, cleanliness of homes and workplaces, offering innovative solutions that add value to individual health, hygiene and integral well‑being.
“Clean Living” – for a healthier planet: approach to production inspired by ecological transition, responsible sourcing, water optimization, energy efficiency, waste reduction, limiting conventional plastic in packaging, and promoting responsible consumption.

Environment + Sustainability

-40% Scope 1 & 2 CO2

Carbon Reduction Targets

The company has set a target to reduce Scope 1 and Scope 2 CO2 emissions by 40% by 2030 compared to a 2018 baseline.

-24% Scope 3 CO2

Supply Chain Emissions

Aims to reduce Scope 3 emissions by 24% by 2030 compared to a 2018 baseline.

100% Pulp Certified

Sustainable Forestry

All pulp used is certified by FSC®, FSC Controlled Wood, or PEFC, ensuring responsible forestry practices.

9.2 L Water Use

Efficient Water Management

Achieved water usage of 9.2 liters per kilogram of paper in 2023, below industry benchmarks.

Committed to Net Zero (carbon neutrality) by 2050 across the entire value chain.
Reduced direct (Scope 1+2) CO2 intensity by 24% (2009–2020) and by 19.5% in 2024 vs 2018.
Plastic packaging: -45% reduction (2013–2024); aiming for 50% reduction by 2030 (vs 2013).
Spain PPA: Buñuel plant 90 GWh/year renewable electricity → avoids ~12,870 t CO2 annually.
Recognitions: CDP Leadership A– (Climate Change & Forests), CDP Supplier Engagement A–, EcoVadis Platinum, Amazon Climate Pledge Friendly badge.

Inclusion & Diversity

4.0 Women Rating

Glassdoor gender rating

Reflects high inclusiveness experience for women in the workplace according to Glassdoor.

Finalist in Ragan’s CSR & Diversity Global Initiative Awards (‘Sofidel and Suzano: Together we plant the future’ campaign).

Articles

Careers

Sofidel America invests in innovation

Glassdoor reviews for Sofidel