Order Management Specialist

Description

• Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• May influence others within the job area through explanation of facts, policies and practices.
• Responsible for all the customers’ orders for the assigned Area – from order booking to dispatch and delivery to customer place including export documentation/ invoicing knowledge.
• Manages or performs work across customers in multiple countries related to orders and execution of the orders.
• Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Sales & operations Planning: Responsible for sales and operations planning for customers.
• Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
• Handled Export order execution.
• Co-ordinate with factory to ensure customers deliveries requirements are fulfilled.
• Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• MIS: Responsible for monthly reporting for order & revenue.

Requirements

• Problems faced are difficult but typically not complex. Need excellent problem-solving skills.
• Bachelors in electrical engineering or equivalent degree with 5-8 years of experience
• Proficiency in both spoken & written English language is required
• Excellent communications skills. Good hold on English.
• Well versed with MS Office
• An Experienced Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
• Analytical and problem-solving skill with ability to manage multiple tasks.
• Experience in Order handling / Order management. Experience in Switchgears industry is added advantage.
• Must be familiar with SAP environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance