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Mechanical Service Coordinator / Dispatcher
Quality Air, Inc.
Coordinate and dispatch mechanical service technicians, ensuring efficient scheduling and high customer satisfaction.
14d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Grand Rapids, MI
Field
Company Size
270 Employees
Service Specialisms
HVAC maintenance
HVAC repair
HVAC replacement
HVAC system design
Computer room and data center cooling systems
Tests and balancing
Energy management
Preventative maintenance plans
Sector Specialisms
Commercial
Industrial
Energy
Role
What you would be doing
coins records
service scheduling
prioritization
process optimization
service reporting
customer service
- Stay informed about company products and services to effectively communicate solutions to customers.
- Gather necessary information from customers to accurately assess service needs.
- Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.
- Coordinate and schedule service appointments for technicians based on customer needs and technician availability.
- Maintain accurate records of service calls, technician assignments, and customer interactions using COINS.
- Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback.
- Work closely with management to optimize service operations and implement best practices.
- Prepare and submit reports on service performance and technician productivity.
- Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction.
What you bring
dispatcher
communication
organizational
problem-solving
diploma
autonomous
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry.
- High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus.
- Problem-solving skills with a customer-focused mindset.
- Ability to successfully work autonomously and in group environments, with minimal supervision.
- Opportunities for professional development and training
- Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA
- A supportive team environment
- Competitive salary and benefits package
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted for employment
Company
Overview
$10–50M Revenue
Annual Revenue Range
The company operates within a mid-sized financial bracket, reflecting its steady growth and market presence.
48,000 Sq Ft
Campus Size
Leverages a large, purpose-built campus for fabrication and automation design capabilities.
12+ Years
Average Workforce Tenure
Reflects deep institutional knowledge and loyalty within the workforce.
Founded 1968
Year Established
Over five decades of experience and trust in the HVAC industry.
- Grown from a local HVAC service firm into a regional industry leader.
- Headquartered in Grand Rapids with fabrication and automation design capacity.
- Delivers full-stack HVAC services—including design, build, renovations, energy services, and long-term maintenance.
- Typical projects span commercial buildings and industrial facilities, often featuring complex engineered systems.
- Leverages a dual focus on innovation and precision with an in-house engineering and building automation team.
- Recognized for community engagement, partnering with organizations like Salvation Army and Special Olympics.
- Operates offices in Grand Rapids, Kalamazoo, Holland, and Lansing, supporting clients across West Michigan.
- Excellence: driven by a relentless pursuit of excellence in everything we do
- Integrity: committed to transparency, honesty, and ethical practices
- Innovation: embrace innovation, think outside the box and explore new technologies
- Customer‑Centric: customers are at the heart of our business; client satisfaction is our top priority
- Teamwork: foster a culture of collaboration, mutual support, open communication and respect
- Safety: maintain rigorous safety protocols, ongoing training, and a secure work environment
- Community Engagement: actively participate in local initiatives and charitable causes
- Be Safe
- Be Honest
- Be Respectful
- Be Innovative
- Be Collaborative
- Maintain rigorous safety protocols and training (includes environmental risk considerations)
- Provide meticulous maintenance services—supporting longer equipment lifespans and reduced waste
- Design cutting-edge HVAC systems—improving energy efficiency in buildings
- Engage with local communities—likely including support for sustainable infrastructure projects
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