Support clients personally at Head Office, remotely, and occasionally in satellite offices providing Level 1 and Level 2 Microsoft Windows Desktop support
Review site reports for satellite offices and update site documentation such as building codes, names of servers, voice routers, and IP addresses
Participate in strategic IT Projects to move the company forward technologically
Install and configure Cisco networking equipment
Install and configure, and change management of Ubiquiti networking equipment
Introduce new staff to Binnie’s IT structure and prepare them for IT Orientation on their first day of work
Manage client data backup jobs, testing accuracy, and reviewing backup reports
Lead the deployment of workstations and client configurations across multiple desktops
Fix Windows OS errors, network connectivity issues, printer support, software application support, data protection, and client security
Troubleshoot advanced problems by clearly communicating, identifying, documenting, analyzing, and attending to the issue within a four-hour window and assign or escalate tickets as required
Requirements
azure
powershell
windows server
cisco ios
5 years
customer service
Perimeter Firewall management and plan for future data and voice networks expansion
Proficient with Azure, Entra , M365 Administration and Microsoft PowerShell scripting
Strong knowledge of Windows Client & Server operating systems
Post-Secondary education in Computer Science, Information Systems, or Microsoft certification
Strong customer service orientation with the ability to prioritize requests according to value, with a high level of empathy and responsiveness
Thorough understanding of support and deployment tools for Windows
Good understanding of Cisco IOS routing & switching configurations
Ability to work cooperatively in a team environment
Experience in computer software, hardware, network and database technologies covering 350+ employees and equipment
Experience with Cisco IOS Routing & Switching
Minimum of 5 years’ experience in Information Technology in systems support, with a focus on customer service and technical assistance
Exceptional troubleshooting and analytical skills with the ability to juggle multiple urgent demands calmly
Experience with ticketing and monitoring systems
Experience with Windows Server Administration
Solid understanding of managing and deploying a Windows Enterprise environment
Experience with Azure, Office 365 and cloud identity management
Excellent interpersonal and communication skills
Valid driver’s license and personal vehicle
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1969 Founded
Company History
The company was established in 1969, marking its beginning in Burnaby as a local civil engineering firm.
$50M Revenue
Financial Performance
The company generates around $50 million annually, reflecting steady growth and regional expansion.
It crafts public spaces too—designing recreation centres, sports fields and parks that form the heart of community life.
Hydrology is another forte: engineers sustainable stormwater and drainage systems for cities, developments and highways.
With in-house geomatics expertise, ensures precision surveying projects—from urban developments to remote northern sites.
Award-winning work includes rapid bus transit design and active transport projects, earning industry accolades and boosting mobility.
Its footprint spans offices across BC and Alberta, delivering tailored solutions from dense urban centres to rural and northern communities.
Culture + Values
Reputable
Collaborative
Fun
Welcoming
Creative
Caring
Commitment to being an employer of choice
Supportive work environment with learning and development
Healthy workplace with flexible hours, fitness allowance and wellness support
Strong team sense with open-door supervisors
Recognition through peer ‘shout-out’, profit-sharing and referral bonuses
Environment + Sustainability
355 tCO₂e
Carbon Offsetting
The division significantly reduced carbon emissions by offsetting over 355 metric tons of CO₂ equivalent and embedding reduction measures.
Integrates sustainability into projects via LEED-certified design and environmental leadership training
Prioritizes building sustainable communities and infrastructure through corporate social responsibility
Executes zero‑discharge stormwater management systems (e.g., ECCO Recycling project)
Committed to carbon measurement, management and reduction aligned with ISO 14064‑1 and CEMARS standards (UK arm)
Supports green infrastructure: dust suppression, stormwater controls, water resources and climate‑resilient development
Inclusion & Diversity
30% Target
Gender Parity in Engineering
Gold sponsorship supporting the '30 by 30' initiative to increase women in engineering roles.