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Leasing Consultant
Thrive Communities
Handle resident interactions, marketing, leasing, and admin duties for a multifamily community.
2d ago
$23 - $25
Junior (1-3 years), Entry-level
Full Time
Seattle, WA
Onsite
Company Size
427 Employees
Service Specialisms
Property Management
Pre-Development
Lease‑Ups
Stabilized Asset Management
Renovations
Marketing & Branding
Community Engagement
Sector Specialisms
Pre-Development
Lease-Ups
Stabilized
Renovations
Role
What you would be doing
crm response
online posting
lease processing
property inspection
file management
application processing
- Organizes and files appropriate reports, leases and paperwork.
- Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up.
- Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
- Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
- Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
- Attends property and Thrive trainings and meetings as requested.
- Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
- Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.
- Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed.
- Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
- Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
- Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate.
- Performs duties under pressure and meets deadlines in a timely manner.
- Inventories office supplies on periodic basis. Reports needs to Community Manager.
- Complete all lease paperwork including related addenda and accepts rents and deposits.
- Sets out A-Boards and balloons at property entrances daily.
- Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
- Maintains a lease closing ratio at a level appropriate for the property and submarket.
- Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
- Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
What you bring
leasing
nalp
yardi
microsoft excel
customer service
problem solver
- Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
- Leasing experience in multi-family housing preferred.
- Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
- Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws.
- Ability to de-escalate conflict and remain calm and courteous at all times.
- Phencyclidine ("PCP")
- Excellent customer service, sales and closing skills.
- Ability to work in a fast-paced and customer service-oriented environment.
- Understanding of industry terms and their meaning.
- Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
- Amphetamines including Methamphetamine
- This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk.
- Constant need to type, write, & grasp (working at a computer and answering phones)
- Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
- Customer service experience strongly desired.
- Strong attention sales and marketing.
- Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
- Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
- National Apartment Leasing Professional (NALP)preferred.
- Ability to read, write, speak and comprehend English using correct grammar and punctuation.
- Yardi/CRM and Onsite experience preferred.
- Strong time management, organizational and prioritization skills.
- Proficient in Microsoft Word, Outlook and Excel.
- Works well both as part of a team and independently.
- Opiates including Codeine and Morphine
- Cocaine Metabolites
- Respects and understands diverse cultural and socio-economic backgrounds.
- Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
- Leasing & Renewal Commission eligible
- Employer matched 401k retirement plan
- $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
- Fully covered life insurance policy for associates with supplemental life insurance options
- 24/7 Everyday Assistance Program (EAP)
- Parking & Transit Commuter Benefits
- Fully covered Long-term disability insurance for associates
- Training opportunities and career progression/growth plans
- Pet Insurance discounts
- Company-wide parties and events
- 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
- Bonus Potential
- Annual professional development reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks and drug screens are required after a conditional offer is accepted.
- drug screen tests for amphetamines (including meth), cocaine metabolites, opiates (codeine, morphine), and pcp.
- screenings comply with applicable federal, state, and local laws.
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Company
Overview
$75M Annual Revenue
Financial Achievement
The company manages and revitalizes multifamily and mixed-use communities across the Pacific Northwest, achieving significant financial success.
25,000+ Residential Units
Scale of Management
They currently manage over 25,000 residential units across various multifamily communities, showcasing their extensive operational capabilities.
387,500 sf Retail Space
Retail Development
The company has overseen the transformation of over 387,500 square feet of retail space in mixed-use properties, enhancing their commercial offerings.
4,500+ Trees Planted
Environmental Effort
Through their 'One Review, One Tree' initiative, they have planted over 4,500 trees, integrating sustainability into their growth strategy.
- Revitalizes and manages multifamily and mixed-use communities in the Pacific Northwest.
- Combines boutique, hyper-local focus with large-scale infrastructure to offer comprehensive services.
- Specializes in pre-development, lease-ups, stabilized management, and strategic renovations.
- Redevelopment team transforms underused assets into vibrant places through branding and amenity enhancements.
- Teams focus on market positioning, digital presentation, curb appeal, and leasing strategies to satisfy both investors and residents.
- Driven by leadership with hands-on industry experience and award-winning renovation projects, emphasizing creativity and operational excellence.
- Building community and connection through intentional, long-term relationships.
- Create exceptional experiences for residents, team members, and partners.
- Innovative problem-solving that drives positive results.
- Operational excellence through constant improvement and accountability.
- Respect and integrity in all interactions.
Net zero by 2030
Carbon Emissions Target
The company is committed to achieving net zero carbon emissions by the year 2030, aligning with global sustainability goals.
- Focused on energy-efficient building design and construction practices.
- Utilizing sustainable materials in development projects.
- Investing in renewable energy sources for properties.
- Promoting water conservation and waste reduction in properties.
- Fosters a culture of inclusion through ongoing education and initiatives.
- Promotes diversity in leadership and hiring practices.
- Encourages diverse perspectives to enhance decision-making and innovation.
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