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Gestionnaire, Qualité et Conformité de Compte / Account Quality & Compliance Manager
Jll
Lead quality & compliance for FDA‑regulated facilities, handling audits, CAPA and vendor oversight.
7d ago
Junior (1-3 years)
Full Time
Montreal, Quebec, Canada
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
quality management
vendor compliance
audit management
client reporting
document control
continuous improvement
- Seeks to continuously improve quality processes, systems, and overall client satisfaction.
- Développer des relations privilégiées avec la direction client à travers des interactions personnalisées, des solutions innovantes à valeur ajoutée, un reporting transparent et l'élaboration collaborative de plans d'action mutuellement bénéfiques.
- Coordonner de manière proactive la communication vers l'ensemble des parties prenantes (JLL, équipes compte, prestataires) pour assurer la diffusion efficace des exigences qualité et l'adaptation aux évolutions réglementaires.
- Develop/review, negotiate and approve the account’s Quality Agreements with clients ensuring compliance with Master Service Agreements (contract).
- Develops and submit periodic account status reports related to its Quality Programs.
- Animer l'écosystème élargi du compte en facilitant le partage proactif des connaissances, la capitalisation des succès et la réplication des meilleures pratiques à travers l'organisation.
- Piloter intégralement le programme de conformité des fournisseurs tiers GxP (qualification, contractualisation, audits, monitoring des performances).
- Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.)
- Orchestrer de bout en bout la conception, le déploiement, l'optimisation et la pérennisation des programmes qualité et conformité, en assurant leur alignement stratégique et leur évolution continue.
- Superviser l'ensemble des programmes qualité du compte (investigations de non-conformité, CAPA, conformité formation, qualifications fournisseurs, accords qualité tiers, audits internes/externes, auto-évaluations, gestion documentaire, contrôle des changements GxP) en garantissant la conformité totale aux SOP, réglementations industrielles, bonnes pratiques actuelles et exigences contractuelles.
- Responsible for supporting and managing the account’s quality programs (i.e., non-conformance investigations, CAPAs, training compliance, vendor qualifications, third-party quality agreements, Internal/external audits, self-assessments, document management, GxP change control, etc.) that ensures that the work conducted by the Facilities team, and its subcontractors, perform the work in full accordance with applicable SOP’s, industry regulations, current practices, and contractual requirements.
- Actively collaborate with the Life Sciences Quality Platform programs.
- Maintenir et optimiser l'infrastructure de conformité documentaire pour assurer l'adhésion rigoureuse aux exigences réglementaires contractuelles, procédurales, fédérales, étatiques et locales.
- Development and review of trend analysis reports related to the account’s scope of work.
- Develop, implement, support, and manage quality programs ensuring that program deliveries meet or exceed expectations.
- Build successful relationships within account’s personnel and other client personnel to promote confidence, forward planning, and best practices.
- Maintain all infrastructure and compliance documentation for the facility for the purpose of maintaining regulatory compliance with Contractual, Procedural, Federal, State or Local law requirements.
- Ensure that JLL’s Life Sciences Quality Management System is properly implemented and consistently met, including all ISO 9001:2015 requirements.
- Effectively interface with the client’s quality personnel to ensure that all the client’s requirements are followed, and that the work performed by the team is documented and recorded in the proper fashion. Engage with client’s leadership to foster quality relationships by providing personalized interactions, added value solutions, status reports, collecting feedback and collaborating on mutually agreed plans & objectives.
- Encadrer, développer et former les collaborateurs sous supervision directe, en favorisant leur montée en compétences et leur épanouissement professionnel.
- Contribuer activement aux initiatives transversales et programmes d'excellence de la Plateforme Qualité Sciences de la Vie.
- Développer des partenariats stratégiques durables avec les équipes clients et parties prenantes internes, favorisant la confiance mutuelle, l'anticipation des besoins et l'adoption des meilleures pratiques sectorielles.
- Établir une collaboration étroite avec les équipes qualité clients pour garantir le respect intégral des exigences, la traçabilité documentaire appropriée et la qualité des enregistrements.
- Provides management/information to JLL third-parties, account staff and service providers as required to ensure that quality assurance expectations and changes to industry regulations are communicated and followed. Management of the GxP third-party vendors’ compliance program (e.g., qualification, agreements, audits, performances, etc.)
- Piloter une démarche d'amélioration continue des processus qualité, systèmes opérationnels et niveau de satisfaction client, en s'appuyant sur des indicateurs de performance mesurables.
- Collaborate with account wide team and proactively share and reapply all learnings, successes, and best practices.
- Assumer toute mission stratégique complémentaire nécessaire au développement de l'excellence opérationnelle et à la satisfaction client optimale.
- Élaborer, négocier et valider les Accords Qualité clients en garantissant leur parfaite conformité aux Accords de Service Maîtres et leur optimisation contractuelle.
- Provide management and leadership for the design, development, implementation and sustainability of the account’s quality and compliance programs.
- Supervise, mentor, develop and train peers and direct report team members, when applicable.
- Concevoir, déployer et piloter des programmes qualité innovants garantissant que les livrables surpassent systématiquement les attentes clients et créent une valeur ajoutée mesurable.
- Concevoir et actualiser les analyses de tendances stratégiques et les tableaux de bord de performance liés au périmètre d'activité du compte.
What you bring
eit
cgxp
iso 9001
ms office
capa
quality assurance
- Must be able to travel up to 20% of the time.
- EIT or PE license a plus.
- Excellentes compétences en communication orale et écrite, avec aptitude à adapter le niveau de discours à tous les échelons managériaux et à interagir efficacement avec une clientèle diversifiée (personnel technique et non-technique).
- Licence EIT (Engineer in Training) ou PE (Professional Engineer) constituera un avantage concurrentiel significatif.
- Ability to prepare and analyze technical documents, incidents, and reports for the purpose of ensuring compliance with regulations, procedures, and contractual responsibilities.
- Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)
- Excellence avérée en service client interne et externe, avec capacité à développer des relations durables et de confiance.
- Garantir l'implémentation rigoureuse et le respect permanent du Système de Gestion Qualité Sciences de la Vie JLL, incluant la conformité totale aux exigences ISO 9001:2015.
- Bachelor of Science/Engineering degree is desired with a minimum of eight (8) years of experience in Quality Assurance fields, preferably within the life sciences industry facility operations. Strong related experience in lieu of degree may be acceptable.
- Compréhension approfondie et application pratique des réglementations cGxP dans leur application aux installations, utilités, équipements et laboratoires supportant les activités de fabrication pharmaceutique.
- Historique démontré de collaboration fructueuse avec sous-traitants et fournisseurs pour l'atteinte d'objectifs qualité partagés et l'optimisation des performances.
- Aptitude à conduire des inspections rigoureuses en zones intérieures et extérieures pour évaluer la conformité aux programmes établis et identifier les opportunités d'amélioration.
- Maîtrise experte des outils informatiques, particulièrement l'ensemble des applications MS Office (Excel avancé, Word, PowerPoint) et des systèmes électroniques de Gestion Qualité.
- Proven record of excellent internal and external customer service experience.
- PC skills, proficient in all MSOffice applications, in particular Excel, Word, PowerPoint and electronic Quality Management Systems.
- Knowledge of Quality Assurance techniques such as non-conformance investigations, RCAs, CAPAs, audit programs, vendor qualification, and quality management systems (QMS).
- Ability to drive and inspect both outdoor and indoor areas to observe compliance with established programs.
- Success working with subcontractors/vendors supporting mutual quality objectives.
- Élaborer et présenter des rapports de statut périodiques complets sur les Programmes Qualité du compte, incluant les indicateurs clés de performance et les recommandations d'amélioration.
- Capacité analytique confirmée afin d'élaborer, de réviser et d'analyser des documents techniques complexes, rapports d'incidents et études de conformité aux réglementations, procédures et obligations contractuelles.
- Good oral and written communication skills including the ability communicate to all levels of management and will interface with a diverse customer base including technical and non-technical personnel.
- Diplôme de Baccalauréat en Sciences/Ingénierie privilégié, complété par un minimum de huit (8) années d'expérience confirmée en Assurance Qualité, idéalement dans les opérations d'installations de l'industrie des sciences de la vie. Une expérience professionnelle solide et pertinente peut compenser l'absence du diplôme requis.
- Maîtrise avancée des méthodologies d'Assurance Qualité : investigations de non-conformité, analyses de causes racines, programmes CAPA, systèmes d'audit complets, qualification et évaluation des fournisseurs, et déploiement des Systèmes de Gestion Qualité (SGQ).
- Thorough understanding of cGxP’s as they relate to the facilities, utilities, equipment, and laboratories supporting manufacturing activities of drug products.
- Flexibilité et disponibilité pour des déplacements professionnels représentant jusqu'à 20% du temps de travail.
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Interview process
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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