

Global leader in electrification, automation and digitization for industries, infrastructure and buildings.
16 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Coventry, England, United Kingdom | Warrington, England, United Kingdom
Hybrid
Company Size
159,002 Employees
Service Specialisms
Sector Specialisms
The manager will lead a multidisciplinary team, oversee cost‑effective technical services, drive growth of Service Customer First Agreements, manage contract renewals, analyse service orders in SAP and ensure high client satisfaction while maintaining compliance with quality, health, safety and environmental policies.
An exciting opportunity has arisen for a Customer Service Manager within the Process Automation business unit, based in the UK and operating in the Global Delivery Organisation. The role is accountable for service deliverables, contract lifecycle growth, quality and performance monitoring, combining strategic leadership, line management, client focus, commercial awareness, SAP expertise and contract lifecycle knowledge.
The ideal candidate has 7 to 10+ years of experience in industrial automation/OT services with field execution (DCS/SCADA/PLC, telemetry, industrial networks), proven leadership of multi‑site service operations, strong commercial acumen with SAP core user experience, and a track record of managing escalations and continuous improvement. Knowledge of Schneider Electric products is an advantage.
Schneider Electric offers a competitive salary and bonus scheme, 28 days annual leave plus public holidays, holiday buy and sell, pension, employee share ownership, health and wellbeing support, gym flex, internal mobility opportunities, learning portal and various discounts.