Schneider Electric
Global leader in electrification, automation and digitization for industries, infrastructure and buildings.
16 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Coventry, England, United Kingdom | Warrington, England, United Kingdom
Hybrid
Company Size
159,002 Employees
Service Specialisms
Sector Specialisms
Description
team leadership
sap analysis
service delivery
contract renewal
client satisfaction
compliance
The manager will lead a multidisciplinary team, oversee cost‑effective technical services, drive growth of Service Customer First Agreements, manage contract renewals, analyse service orders in SAP and ensure high client satisfaction while maintaining compliance with quality, health, safety and environmental policies.
- Lead and manage Service & Talus Support Engineers, Service Desk Engineers, and a Site Services Manager for industrial & process automation deliverables.
- Manage technical services team cost-effectively (on‑call, overtime, issue resolution, learning & development) to maximize profitability and customer satisfaction.
- Support growth of UK&I Service Customer First Agreements by identifying opportunities in the install base and reviewing the CFA lifecycle.
- Manage stakeholders in service contract renewal to ensure quality proposals are issued on schedule with clear deliverables.
- Analyse service orders and CFA costs using SAP, ensuring material costs and hours booked are correct.
- Maintain and report high client satisfaction, engaging with clients on service deliverables, contract performance, and equipment obsolescence.
- Manage Talus T4 RTU range service and projects, overseeing order execution, material/software management, logistics, and quality inspections.
- Ensure service and site teams comply with technical, health & safety, and client‑specific training requirements.
- Provide business reporting against KPIs to the Delivery Leader and develop cost‑saving strategies.
- Ensure compliance with company quality procedures and support internal/external audits.
- Ensure full compliance with statutory and Schneider Electric health, safety, and environmental policies.
- Mentor and develop the technical support team, providing growth opportunities.
- Travel for customer meetings in the UK and internationally, primarily virtual interactions.
- Contribute to company initiatives and continuous improvement programs to maintain best‑in‑class delivery standards.
Requirements
sap
dcs
scada
plc
industrial automation
leadership
An exciting opportunity has arisen for a Customer Service Manager within the Process Automation business unit, based in the UK and operating in the Global Delivery Organisation. The role is accountable for service deliverables, contract lifecycle growth, quality and performance monitoring, combining strategic leadership, line management, client focus, commercial awareness, SAP expertise and contract lifecycle knowledge.
The ideal candidate has 7 to 10+ years of experience in industrial automation/OT services with field execution (DCS/SCADA/PLC, telemetry, industrial networks), proven leadership of multi‑site service operations, strong commercial acumen with SAP core user experience, and a track record of managing escalations and continuous improvement. Knowledge of Schneider Electric products is an advantage.
Benefits
Schneider Electric offers a competitive salary and bonus scheme, 28 days annual leave plus public holidays, holiday buy and sell, pension, employee share ownership, health and wellbeing support, gym flex, internal mobility opportunities, learning portal and various discounts.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
€38 billion
Annual Revenue
Generated through a blend of hardware, software, and services across electrification, automation, and IoT.
- Evolved from a steel and armaments business into a leading digital energy solutions provider.
- Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC.
- Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data.
- Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management.
- Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling.
- Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.
Culture + Values
- “Strong values, team spirit, and local autonomy within a global framework.”
- Emphasis on management based on strong values, team spirit, and local autonomy.
- Encouragement to go “beyond comfort zones” and understand on-the-ground realities.
Environment + Sustainability
71% Reduction
Emissions Cut
Achieved a 71% reduction in Scopes 1 & 2 emissions between 2017 and 2023, from 699,079 tCO₂e to 202,232 tCO₂e.
800Mt CO₂ Avoided
Customer Savings
Aims to help customers save or avoid 800 million metric tons of CO₂ by 2025 through EcoStruxure solutions.
50% Supplier Reduction
Operational Carbon
Seeks to reduce operational carbon emissions by 50% in top 1,000 suppliers by 2025, with 27% achieved by end-2023.
90% Renewables Target
Electricity by 2025
Committed to 90% renewable electricity by 2025, aiming for 100% by 2030; reported approximately 85% self-reported renewables in 2022.
- Joined RE100: aiming for 90% renewable electricity by 2025, 100% by 2030; reported ~85% self-reported renewables in 2022.
- Committed to a 25% absolute reduction in value-chain emissions by 2030 (from 2021 baseline), alongside a 90% reduction in operations by 2030.
Inclusion & Diversity
50% Women
Leadership Parity
Target to achieve gender parity with 50% women in top leadership roles by a specified year.
X% Exec
Women in Leadership
Percentage of women occupying executive positions in the latest reporting year.
Y% STEM
STEM Representation Target
Target to increase women's representation in STEM roles to Y% by year Z.
- Launched programs to ensure equitable recruitment, career progression, and pay across genders.
- Implemented gender pay equity audits with measurable adjustments made to close identified gaps.