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IT Analyst Intern
Eaton
Provide IT support for PCs, peripherals, and users at Eaton's NC sites.
12d ago
$22 - $27
Entry-level
Internship
Arden, NC
Onsite
Company Size
105,000 Employees
Service Specialisms
Electrical power distribution field services
Electrical system studies
Switchgear modernization
Custom Panel Shop
Turnkey electrical solutions
Modular integrated transportable substations
Modular data centre design/build services
Modular Power Assemblies
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
on‑site support
pc support
equipment support
ot support
ticket management
lifecycle management
- Provide “smart hands” and eyes support for other infrastructure located outside of the sites you support on behalf of the Infrastructure SME teams.
- Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems.
- Install, configure, maintain and troubleshoot PC hardware (Wi-Fi connectivity, VPN issues), software, hardware, associated peripherals, network printers, telephony, and standard productivity software for internal customers.
- Actively seek out, participate and lead projects to maintain and improve the computing environment with a focus on continuous improvement.
- Support of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- Learn and become familiar with cloud computing, cybersecurity, and network infrastructure to prepare for future internal opportunities at Eaton.
- Assist with the basic support of various site-based operational technology systems. This varies widely from site to site and requires partnership with the manufacturing engineers.
- Be the ‘Face of IT’ for the site at the site. Respond to and document IT support tickets in ServiceNow and provide suggestions for improving customer service, knowledge articles and internal processes.
- Handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets.
- Learn the standard IT Service Management (ITSM) processes of Asset Management, Change Management, Incident Management, Request Management, and Problem Management.
- Participate in annual Risk Assessment and Profit Planning activities, including Disaster Recovery Reviews with leadership.
What you bring
windows
it experience
associate degree
ms office
powershell
ticketing
- 2 plus years of IT experience supporting Windows operating systems and PCs.
- In pursuit of an associate’s degree or technical certification, in a computing area such as computer science or information systems from an accredited institution
- Proficiency in MS Office applications (Teams, Outlook, Word, Excel, PowerPoint, etc.)
- Effective time management and task prioritization skills.
- Ability to take direction and work collaboratively as part of a diverse team.
- Knowledge of Industrial Electronics Technology/ Mechanics and Repair Technologies.
- Critical thinking and problem-solving abilities to research and resolve issues.
- Minimum 2 years of IT experience (formal or informal).
- AI Certification.
- Strong written and verbal communication skills with attention to detail.
- Customer Service experience.
- Prior experience or knowledge in specific technologies, networking, or programming languages (i.e. PowerShell).
- This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
- IT Service Management - Asset Management, Change Management, Incident Management, Request Management, and Problem Management.
- Use of ticketing system and meeting Service Level Agreements.
- No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Arden, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- conditional offer triggers a background check.
- if a conviction is found, the candidate can explain circumstances or challenge the report.
Company
Overview
Over 100 years
Years in operation
The company has been operational for over a century, demonstrating its long-standing presence in the industry.
Over 175 countries
Countries Operated
Eaton operates its business across 175 countries, showcasing its global reach and influence.
- global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
- products and services span across industrial, commercial, residential, and infrastructure markets.
- innovative solutions in energy storage, electrical distribution, and industrial automation.
- instrumental in advancing technologies for utilities, transportation, and energy management.
- recent standout projects include large-scale energy management systems for smart cities and utilities.
- systems are crucial for sectors ranging from renewable energy to water resources management.
- history of growth through acquisitions, continuously expanding global footprint and product offerings.
- Develop employees by helping them succeed not just at work, but in life as well
- Delight customers by understanding their challenges and delivering real solutions proactively
- Deliver for shareholders by doing what's right
- Support communities by offering time and talent to meet social and economic needs
- We are ethical
- We are passionate
- We are accountable
- We are efficient
- We are transparent
- We learn
- Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
- Our brand promise: we make what matters work
31% GHG Reduction
Operational Emissions Reduced
The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.
Carbon Neutral by 2030
Commitment to Carbon Neutrality
The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.
58M Metric Tons (Scope 3)
Scope 3 Emissions in 2023
In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.
$3B Invested
Sustainable R&D Funding
The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.
- Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
- Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
- Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
- Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
- Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
- Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.
28% Women
Representation in Salaried Roles
Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.
24% Minorities
U.S. Minority Representation
U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.
54% Leadership
Global Leadership Team Composition
Over half of the global leadership team are U.S. minorities.
2/3 Board
Board Member Diversity
Two-thirds of Board members identify as women or U.S. minorities.
10K Members
Inclusion Resource Groups
Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.
100% Equality
Disability Equality Index
Received a perfect score of 100 on the Disability Equality Index for three consecutive years.
100% Equality
HRC Corporate Equality Index
Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.
- Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
- Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
- Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
- Received multiple global inclusion awards for commitment to diversity and inclusion.
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