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Part-Time Management Center Attendant (Friday - Sunday, 4PM - 12AM)
Comstock Companies
Assisting the team with the operation of a complex parking site, including processing transactions, maintaining knowledge of equipment and software, and ensuring customer satisfaction.
14d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Part Time
Reston, VA
Onsite
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Commercial
Mixed-use
Transit-oriented development
Industrial
Infrastructure
Buildings
Energy
Role
What you would be doing
safety audits
policy compliance
customer resolution
account management
software tools
facility operations
- Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
- Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
- Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
- Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
- Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
- Complete daily activity reports for facility; responsible for completion of accident report
- Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
- Notify management of any situation that needs attention
- Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
- Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
- Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
- Determine the need for maintenance and/ or repairs and forward to the Property Manager
- Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
- Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
- Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
- Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
- Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
- Fill in for front line associates during their absences
- Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
- Complete small cleaning or maintenance tasks according to the company's maintenance checklists
What you bring
high school degree
driver's license
customer-focused
multitask
microsoft office
customer service
- Ability to work weekends required
- Ability to safely drive a standard or automatic transmission vehicle
- Self-directed and able to work independently, with minimal supervision
- One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
- Ability to establish strong working relationships with others in team setting
- Must be customer-focused and results-oriented
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to perform basic math calculations
- Familiarity with Microsoft office and computer systems in a fast-paced environment
- Ability to read and comprehend verbal instructions and written correspondence
- Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
- Have and maintain a valid driver's license
- Ability to provide customer resolution in a professional and friendly manner
- Must be highly credible and trustworthy, and operate with high degree of integrity
- A high school degree is required
- Ability to communicate effectively both verbally and through written correspondence
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Enjoy a Friendly Work Environment that values collaboration
- Annual Professional Development Funds to fuel your growth
- Parental Leave Program
- Opportunities for Advancement within our expanding portfolio
- Free Parking and EV charging
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company policy compliance
- revenue control
- equipment maintenance
- proper and accurate signage
- internal audit scores
- safety procedures observation
People also searched
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Company
Overview
- Founded with a vision to redefine real estate development and construction across the United States.
- A track record of delivering high-quality, innovative residential, commercial, and industrial projects.
- Focused on a wide range of sectors, from heavy civil to government, ensuring a deep impact on communities.
- Committed to using cutting-edge technology and sustainable practices to create lasting value.
- Known for tackling complex and large-scale projects, including mixed-use developments and urban infrastructure.
- With years of experience, the company has established a reputation for precision, reliability, and excellence.
- Believes in acting with integrity, honesty, and transparency in everything they do.
- Values collaboration and strength through teamwork, emphasizing the importance of each person's ideas and expertise.
- Committed to achieving the highest standards in all aspects of their business.
- Embraces change and continuously seeks innovative solutions to meet clients' needs.
- Takes responsibility for actions and delivers results with a strong sense of ownership.
2050 Net Zero
Net Zero Commitment
Aiming to achieve net-zero carbon emissions across all operations by the year 2050.
- Prioritize sustainable development practices in all projects, utilizing eco-friendly materials and technologies.
- Incorporates green building certifications such as LEED and ENERGY STAR in its developments.
- Actively engaged in environmental preservation, integrating nature-based solutions where possible.
- The company prioritizes fostering an inclusive and diverse workplace.
- They have set goals for increasing diversity within leadership and operational teams.
- The company actively tracks diversity metrics, including gender representation and racial diversity.
- The company has committed to improving gender equity, with specific targets for female leadership roles.
Articles
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