Handle customer inquiries, order processing, and support to maintain high service standards.
20 days ago ago
$21 - $23
Junior (1-3 years)
Full Time
New Berlin, WI
Office Full-Time
Company Size
1,472 Employees
Service Specialisms
Architectural aluminum products
Fabricated glass
All‑glass entrances
Mirrors
Curtain wall systems
Storefront systems
Window wall systems
Entrance doors
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Architectural
Infrastructure
Role
Description
order verification
payment processing
price quotation
backorder management
technical support
warranty handling
Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation
Perform other related duties and provide back-up support to group members as assigned by management
Backup for processing of COD/CIA payments
Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations
Responds to customer’s technical questions regarding products and services.
Maintains appropriate working relationships with internal and external customers
Handle complex customer projects and issues
Adhering to AR processes to meet internal and customer requirements
Receives, prepares, and verifies the accuracy of orders from customers
Manages daily customer back orders
Prepares price quotations
Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments
Ensure correct warranties are distributed as requested
Works with the sales, branch and regional locations to resolve problems, facilitates solutions and enhance the customer service offerings
Requirements
microsoft office
high school
customer service
glass work
aluminum work
communication
3-5 years of customer service or relevant experience and High School Diploma or equivalent required
Communicates effectively and timely both verbally and in writing
Experienced user of Microsoft Office 365 suite
Must be able to multi-task, be organized, efficient, and accurate
Related glass and aluminum work experience preferred
Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry
Listening skills and data collection with attention to detail are essential
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills
Must pass criminal background check
Benefits
Pay Range: $21-$23
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
criminal background check required.
Company
Overview
$600M Revenue
Annual Revenue
The company generates over $600 million in annual revenue, reflecting its significant market presence in the glazing industry.
Founded 1978
Year Established
The company was founded in 1978, marking over four decades of expertise in architectural glazing solutions.
Combining over 26 fabrication plants across the US and Canada with its own logistics fleet, it ensures fast delivery from concept to installation.
Annually turning more than $600 million in revenue, it tackles projects ranging from curtain walls on skyscrapers to bespoke decorative glass interiors.
Its product scope spans aluminum systems, storefronts, entrance doors, curtain walls, and specialty glass like spandrel, laminated, and decorative types.
Known for collaborative design-to-build efforts, it often partners directly with architects and glaziers to realize complex, custom-designed façades.
Typical projects include commercial towers, residential high‑rises, retail centers, and institutional buildings with demanding aesthetic and performance specs.
Unusual for the industry, Trulite delivers full-service glazing—including fabrication, logistics, and installation—under one roof.
Its patented Revolution shower‑glass system highlights its capacity for both large architectural applications and precision-driven residential features.
Culture + Values
Industry leader in environmental responsibility
Commitment to quality, responsiveness and best-in-class customer relationships
Raw materials generally recyclable; recycling wherever reasonable
Environment + Sustainability
One of the first fabricators to commit to green best practices in its manufacturing plants
Raw materials generally recyclable; make every reasonable attempt to recycle with suppliers
LEED‑certified products such as Pyrodge™20 tempered glass and fire‑protective glass
Green practices in product design and manufacturing
No explicit net‑zero target publicly stated
Inclusion & Diversity
No publicly disclosed DEI strategy or gender‑related statistics available