Customer Service Representative

Description

• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation
• Perform other related duties and provide back-up support to group members as assigned by management
• Backup for processing of COD/CIA payments
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations
• Responds to customer’s technical questions regarding products and services.
• Maintains appropriate working relationships with internal and external customers
• Handle complex customer projects and issues
• Adhering to AR processes to meet internal and customer requirements
• Receives, prepares, and verifies the accuracy of orders from customers
• Manages daily customer back orders
• Prepares price quotations
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments
• Ensure correct warranties are distributed as requested
• Works with the sales, branch and regional locations to resolve problems, facilitates solutions and enhance the customer service offerings

Requirements

• 3-5 years of customer service or relevant experience and High School Diploma or equivalent required
• Communicates effectively and timely both verbally and in writing
• Experienced user of Microsoft Office 365 suite
• Must be able to multi-task, be organized, efficient, and accurate
• Related glass and aluminum work experience preferred
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry
• Listening skills and data collection with attention to detail are essential
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills
• Must pass criminal background check

Benefits

• Pay Range: $21-$23

Training + Development

Interview process

Visa Sponsorship

Security clearance