Bilingual (English-French) Credit Collections Analyst

Description

• Proactively reviews customer’s credit limit and reviews blocked orders for prompt release
• Remain in rollover phone system answering incoming calls
• Analyze credit reports and financial statements to determine the degree of risk involved in extending credit.
• Review and approve Commercial Job Sheets. Have knowledge of Mechanics Lien Laws
• Reconcile accounts by contacting customers or other departments to resolve billing or payment discrepancies
• Negotiates payment options for customers with poor credit history or insufficient credit limit within established standards
• Communicates and educates external and internal customers on credit terms and payment options to ensure prompt collection of overdue accounts
• Handles assigned portfolio of accounts by applying company’s credit polices and procedures
• Answers phone calls and provides resolution to customer’s inquires; generates account statements, invoices and other supporting documents as needed
• Maintains accurate and up to date notes on all customer’s accounts
• Works on weekly aging report and daily Get Paid collection to obtain satisfactory payment commitments

Requirements

• Ability to create positive and constructive atmosphere in dealings with customers or sales force.
• Bilingual - fluent in English and French Proficient in Microsoft Office and other productivity software systems Working knowledge of SAP and Get Paid is an asset.
• Courteous, professional, and helpful at all times.
• Adaptable and flexible to change work priorities, handles pressure and demands.
• Requires a bachelor's degree or an equivalent combination of education and experience.
• Strong analytical, communication and organizational skills.
• Familiar with Quebec construction law and Letters of Privilege required on commercial projects

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance