Fiber Technician
Metronet
Install, troubleshoot, and maintain fiber internet, phone, and TV services for customers.
2 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Jacksonville, NC
Field
Company Size
1,001 Employees
Service Specialisms
Residential Sales
Residential Customer Service
Residential Tech Support
Business Sales
Business Service Desk
Construction Support
Media Inquiries
Marketing Inquiries
Sector Specialisms
Financial Services
Retail Banking
Insurance
Wealth Management
Digital Payments
Business Fiber Internet
Managed Wi-Fi
Hosted PBX
Role
What you would be doing
vehicle operation
service installation
troubleshooting
customer education
performance metrics
on-call rotation
- Operate and maintain company vehicle/equipment safely and professionally.
- You will install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE).
- You will provide in-depth customer education on all MetroNet products and services.
- You will work towards meeting key performance metrics.
- You will earn commissions by explaining Metronet services and products to all customers.
- Perform on-call rotation duties after regular business hours.
What you bring
high school
driver's license
physical ability
teamwork
telecom experience
overtime
- High School Diploma or GED.
- Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
- Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
- Able to lift and carry loads of up to 75lbs including ladder.
- Valid driver's license/satisfactory driving record
- * Subject to all applicable state and federal laws
- You will be professional with customers and fellow associates.
- Must be legally authorized to work in the U.S.
- Physical ability to work from a kneeling or standing position for long periods.
- Available to work overtime when deemed necessary, including holidays and weekends.
- Ability to work with basic hand tools and other specialized equipment with training.
- Willingness to work as a team and independently.
- We Look for experience with a telecom / fiber company preferred but not required.
- Available to travel for training or as needed.
- Equipment and resources provided on day one
- Company vehicle and fuel card
- Discounted MetroNet service in our serviceable area
- EAP (Employee Assistance Program)
- 401(k) company match dollar for dollar up to 6%
- Opportunities for advancement
- Professional development programs
- Associate perks and discounts
- Company-paid logo attire/uniform
- Tools, equipment, and training provided
- Cell phone allowance
- 80% of Medical premiums paid for by the company
- Company-paid Disability and Life insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 2005
Year of Establishment
The company was established as a privately held firm.
Over 300 communities
Communities Served
The company has expanded its services across multiple communities.
99.9% uptime
Network Reliability
Ensures high network availability as recognized by PCMag.
Up to 100 Gbps
Maximum Speed
Provides ultra-fast connectivity solutions for businesses.
- Backed by Oak Hill Capital, KKR, and T-Mobile.
- Typical builds include fiber-to-the-home networks and IPTV solutions.
- Operates local retail stores for service demonstrations.
- Offers wholesale services such as engineering and network design.
- Employees shall be treated with dignity and respect, and no employee shall be subject to corporal punishment, threats of violence, or any form of physical, sexual, mental, or verbal abuse or coercion.
- Employees shall be judged on their ability to perform their job, and there shall be no unlawful discrimination in hiring or employment practices.
- Work hours shall be reasonable and in compliance with local standards and applicable law.
- Compensation for workers shall not be less than that required by local laws relating to minimum wages, overtime, and mandated benefits.
- Employees shall be provided with a safe and healthy work environment.
- No business partner shall employ or otherwise utilize child labor.
- Employment shall be voluntary; no forced, indentured, or slave labor is permitted.
- There shall be no interference in the legal exercise of the right of free association.
- Business partners must comply with all applicable environmental laws and regulations.
23,000 L
HVO Trial Use
Substituted traditional diesel with Hydrotreated Vegetable Oil (HVO) for heavy machinery use.
- Environmental compliance required for all business partners per Code of Conduct.
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