Insights Specialist at Richmond American Homes in Phoenix, AZ | USD60,000-80,000 | Kablio

Role

Description

data mining

dashboard development

ai analytics

voc analysis

cx playbooks

journey mapping

Evaluate and measure the effectiveness of programs, training, SOPs, and improvements.
Deliver recommendations to leaders and maintain high standards of data integrity.
Leverage platforms such as Dynamics, PowerPoint, BuildPro, Voice-of-Customer Management software, and AI analytics tools.
Support and help execute customer research projects and CX programs across brands.
Contribute to quarterly CX Reviews, including insights, messaging, and progress tracking.
Partner with IT and data teams to ensure dashboards, systems, and tools support CX priorities.
Help develop and maintain CX playbooks, SOPs, training materials, and process frameworks.
Perform data mining, segmentation, and ad hoc analytics as needed.
Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.
Support improvements to customer-facing and internal workflows.
Support development of journey maps, dashboards, and data visualizations.
Translate insights into clear, actionable narratives that guide business decisions.
Analyze Voice-of-Customer data, surveys, operational metrics, and sentiment to uncover themes, trends, and root causes.

Requirements

cx platforms

data visualization

bachelor's

construction

ai

2+ years

Highly organized with strong attention to detail.
Experience with Customer Experience Management platforms.
Strong analytical skills and ability to extract insights from complex data.
2+ years of experience in a customer-facing service role
Familiarity with data visualization and analytics tools.
Excellent communication and presentation skills.
Experience supporting customer research projects.
Bachelor’s degree in Business, Marketing, Analytics, or related field.
Ability to influence without authority across cross-functional teams.
Experience in homebuilding, construction, or field-based environments.
Ability to work autonomously and manage multiple projects.
2+ years of experience in CX, analytics, research, operations, or program management.
Familiarity with AI and data mining techniques.
Understanding of CX fundamentals: NPS, survey logic, segmentation, journey mapping, text analytics.

Benefits

Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
Financial Future: Access a 401(k) retirement savings plan.
Base Salary: $60,000 - $80,000
Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
Exclusive Perks & Discounts
Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
Pet Insurance: Enjoy discounted group pet insurance rates.
Bonus Type: Year End Discretionary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1977

Year Established

The company has been active in the homebuilding industry since 1977, building a strong foundation in craftsmanship and quality.

Specializes in building single-family homes across various price ranges and regions.
Offers a wide range of home styles, from entry-level to luxury homes.
Known for customizing homes to meet individual buyer preferences, providing flexibility in design.
Operates in several states across the U.S., catering to diverse markets and communities.
Delivers thousands of homes with a focus on craftsmanship and quality.
Frequently works on large-scale residential projects, providing both homes and communities.
Committed to energy-efficient home designs.

Culture + Values

Customer satisfaction is our top priority.
Quality craftsmanship is at the core of everything we do.
We are dedicated to building trust through transparent communication.
We are passionate about innovation in homebuilding.
Commitment to continuous improvement in all aspects of our business.
We value teamwork, collaboration, and mutual respect.
We promote integrity in every decision and interaction.

Environment + Sustainability

Net Zero by 2040

Carbon Emission Target

Committed to achieving net zero carbon emissions by the year 2040 as part of its sustainability goals.

Committed to environmental responsibility in building practices.
Features energy-efficient homes to reduce environmental impact.
Efforts toward water conservation through sustainable building materials and designs.
Use of sustainable materials to reduce waste and carbon footprint.

Inclusion & Diversity

Creates a diverse and inclusive workplace.
Actively attracts, retains, and promotes employees from diverse backgrounds.
Monitors gender balance to ensure equal opportunity.
Supports employee resource groups for inclusive representation.

Articles

Contact (Blog)

Investor Relations Contact

Richmond American Foundation Contact

Role

Description

data mining

dashboard development

ai analytics

voc analysis

cx playbooks

journey mapping

Evaluate and measure the effectiveness of programs, training, SOPs, and improvements.
Deliver recommendations to leaders and maintain high standards of data integrity.
Leverage platforms such as Dynamics, PowerPoint, BuildPro, Voice-of-Customer Management software, and AI analytics tools.
Support and help execute customer research projects and CX programs across brands.
Contribute to quarterly CX Reviews, including insights, messaging, and progress tracking.
Partner with IT and data teams to ensure dashboards, systems, and tools support CX priorities.
Help develop and maintain CX playbooks, SOPs, training materials, and process frameworks.
Perform data mining, segmentation, and ad hoc analytics as needed.
Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.
Support improvements to customer-facing and internal workflows.
Support development of journey maps, dashboards, and data visualizations.
Translate insights into clear, actionable narratives that guide business decisions.
Analyze Voice-of-Customer data, surveys, operational metrics, and sentiment to uncover themes, trends, and root causes.

Requirements

cx platforms

data visualization

bachelor's

construction

ai

2+ years

Highly organized with strong attention to detail.
Experience with Customer Experience Management platforms.
Strong analytical skills and ability to extract insights from complex data.
2+ years of experience in a customer-facing service role
Familiarity with data visualization and analytics tools.
Excellent communication and presentation skills.
Experience supporting customer research projects.
Bachelor’s degree in Business, Marketing, Analytics, or related field.
Ability to influence without authority across cross-functional teams.
Experience in homebuilding, construction, or field-based environments.
Ability to work autonomously and manage multiple projects.
2+ years of experience in CX, analytics, research, operations, or program management.
Familiarity with AI and data mining techniques.
Understanding of CX fundamentals: NPS, survey logic, segmentation, journey mapping, text analytics.

Benefits

Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
Financial Future: Access a 401(k) retirement savings plan.
Base Salary: $60,000 - $80,000
Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
Exclusive Perks & Discounts
Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
Pet Insurance: Enjoy discounted group pet insurance rates.
Bonus Type: Year End Discretionary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found