Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Maintain files to ensure all changes generated are posted with copies and data entry provided to/for other entities, as needed.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Provide training to new sales agents on the use of office equipment, software applications, and company-specific computer systems to ensure successful onboarding.
Perform any additional administrative and support responsibilities as requested or assigned in support of the branch.
May process license application paperwork for new, renewing and transferred sales associates.
Set up and update client and customer sphere of influence databases; create farming database for sales associates, as assigned.
May provide support to office management and back-up support for clerical staff.
Create brochures, flyers/postcards, sign-in sheets, promotional pieces, as assigned.
Create letters to clients, presentation materials, sales associate introduction cards and temporary business cards.
Assemble buyers and seller’s guides.
May assist in training new office personnel and/or providing work direction to other office staff.
Ensure accuracy and timely preparation of all paperwork, record and maintain sold records and prepare and generate reports.
Act as a liaison between sales associates and office management.
Perform daily branch office operations which may include maintaining office appearance, distributing and processing mail, maintaining office supplies and forms.
Answer switchboard, greet visitors, schedule appointments and assist with client communications.
Requirements
high school
microsoft office
analytical
real estate
clerical exp
organizational
Minimum high school diploma or the equivalent. Secondary education preferred.
Strong interpersonal skills, a customer service focus and the ability to work as a member in team-oriented environment.
Effective analytical and problem-solving skills.
Knowledge of real estate, title and/or mortgage business preferred.
Strong computer skills; proficient in Microsoft Office products.
Ability to prioritize and handle multiple tasks and projects concurrently.
Strong verbal and written communication skills.
A minimum of three years’ clerical or administrative experience.
The company processed over $165 billion in residential sales in 2022.
250M Settlement
Antitrust Resolution
Resolved a significant antitrust matter with a $250 million settlement.
Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering.
From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume.
Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices.
It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey.
Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots.
Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.
Culture + Values
98% Satisfaction
Customer Commitment
Achieved a 98% customer satisfaction rate, reflecting dedication to meeting client needs.
100% Integrity
Ethical Practices
Maintained a flawless record of integrity in all business operations, ensuring transparency across the board.
35 Global Awards
Excellence Recognition
Earned 35 awards for excellence, underscoring industry-leading performance and innovation.
Innovation, fostering a culture of creativity and forward-thinking approaches.
Environment + Sustainability
2030 target
Net-Zero Emissions Goal
The company aims to achieve net-zero emissions by this year, demonstrating a strong commitment to combating climate change.
Committed to reducing carbon footprint across operations
Sustainability initiatives include energy-efficient practices and reducing waste in all facilities
Inclusion & Diversity
Women 35%
Representation in Leadership Roles
Reflecting a commitment to gender diversity and inclusive leadership.
Committed to fostering an inclusive and diverse workforce