Customer Application Engineer
Ge Vernova
L3 technical support for wireless/optical products, troubleshooting and training
20 days ago ago
$88,600 - $110,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Rochester, NY
Onsite
Company Size
76,800 Employees
Service Specialisms
Energy Services
Digital Solutions
Sustainability
Smart Grid Technologies
Consulting
Sector Specialisms
Power
Gas Power
Steam Power
Nuclear
Hydro Power
Wind
Onshore Wind
Offshore Wind
Role
What you would be doing
test platform
on‑job training
technical coordination
client support
kpi reporting
- Maintain a test platform in Rochester to aid in the troubleshooting process.
- A secondary task for this role is to provide “on the Job training” for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless and optical portfolio (occasional international travel is required).
- Technical coordination with internal/external clients.
- Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets.
- Monthly KPI reporting.
What you bring
4g lte
ip networking
mpls
rf propagation
bachelor’s degree
communication
- 4G LTE, RAN, EPC…
- Cellular architecture
- Experience in customer support ticketing tools.
- Troubleshooting: Hardware and software related.
- Antennas, duplexers, and other RF accessories characteristics.
- Familiar with Power utility and industrial environments
- Signal modulations: QAM, FSK, OFDM…
- Global L3 after sales technical support for GEV Wireless and Optical portfolio.
- Network and device management.
- Cybersecurity basics: encryption certificates, firewalling…
- IP Networking (Switching, routing, VPN, QoS…).
- Minimum 5 years Professional Experience in a relevant Field.
- Experience in MPLS, SDH, SONET and other optical technologies experience is a definite plus. However, the “must have” criteria is professional experience in Wireless fields.
- Layer 2 MAC connectivity.
- RF propagation studies.
- Fluent in English.
- Bachelor’s degree or above.
- The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- offer conditioned upon successful completion of a drug screen (as applicable)
- candidate must be legally authorized to work in the united states
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Company
Overview
April 2024
Founded
The company emerged from the spin-off of GE's energy units in April 2024.
>$10B Quarterly Revenue
Revenue Growth
Achieves over $10 billion in quarterly revenue, driven by demand for power infrastructure and digital solutions.
$3B
Wind Turbine Backlog
Maintains a significant backlog in wind turbine orders, reflecting strong market demand.
25%
Global Electricity Supply
Contributes to generating 25% of the world’s electricity through its installed turbines and grids.
- Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings.
- Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies.
- On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects.
- Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain.
- Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure.
- Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.
- Relentlessly focused on advancing the world’s transition to cleaner, more sustainable energy.
- Believes in working with customers, partners, and communities to create innovative energy solutions that make a meaningful difference.
- Prioritizes excellence, integrity, and accountability in everything they do.
- Committed to driving real change through technology and partnerships that will transform the global energy landscape.
2050 target
Net zero commitment
Committed to achieving net zero carbon emissions by 2050.
- Focused on reducing emissions through advanced energy technologies.
- Maximizing use of renewable energy sources and leveraging digital solutions for energy efficiency.
- Solutions aim to decarbonize industries and help customers meet their sustainability goals.
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