Resident Services Supervisor-90022 (Corporate)

Description

• Attends staff, departmental, and other required meetings
• Train new hires and existing RSC’s on company policies and procedures;
• Convene and facilitate team meetings with community partners for strategy development.
• Ensures Team Members assigned in their portfolio complete and submits monthly management reports and additional reports as requested by HUD and TRM/TPM.
• Ensures Team Members assigned under the portfolio effectively collaborates with local agencies to review discharge plans for a seamless transition back to the Community; ensures proper follow up care is available.
• Works collaboratively with colleagues to elevate performance, implement corporate polices and maintain a high level of housing awareness.
• Position may require the employee to travel out of state to attend conferences and trainings
• Develop and maintain RSC new-hire training materials and keep the RSC manual up to date;
• Regularly reviews internal financial/performance reports, HUD regulatory and RSC programing reports; prepares and submits all HUD reports and budgets for their assigned portfolio.
• Establishes a positive, productive and professional relationship with assigned communities and colleagues.
• Responsible for completion of annual performance reviews for Team Members assigned to their portfolio; including follow-up and implementation of development or improvement plans.
• Engage and motivate Team Members under their portfolio to create programs for residents, including but not limited to social isolation prevention, health and well-being programs, and manage onsite transportation programs for each community.
• Ensures Team Members assigned in their portfolio develops and maintains good tenant relations including organizing, participating and facilitating resident programs at the communities
• Review and approve expense reports, staples orders, Per Unit Per Month (PUPM) Invoices as submitted from the Team Members under the assigned portfolio;
• Ensures Team Members assigned in their portfolio maintain all necessary resident and program data utilizing AASC Online; case management, progress updates, including interactions with residents, resident participation in programs, and sentinel resident events (e.g. falls, ED visits, etc.).
• Supports DRSP with interview process of applicants to the RSC position and make decisions to hire prospective candidate.
• In conjunction with DRSP, oversees and manages the collection and updates of all Reasonable Accommodations and modifications for TRM/TPM and Per Unit per Month (PUPM) Programs
• Responsible for all ADP Payroll Functions including Mid-week e-Times, Final Payroll, vacation/sick time off.

Requirements

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience
• Preferred Two years ADP Workforce Now software
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
• Must be bilingual and fluent in English and Spanish (written and oral).
• Familiarity with AASC Online and HUD-provided software.
• Four years’ experience working with elderly and/or working with those who are developmentally challenged.
• Must have a valid California Driver’s License, proof of current vehicle insurance and a driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.
• Must be able to work evenings or weekends as needed
• Other special projects and coverage of TRM/TPM sites as needed.
• Course work or seminar attendance as identified in the HUD Handbook to comply with Service Coordinator Program requirements. Certification must be current.
• Preferred AASC Online and HUD provided Software
• Frequent local travel
• Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet
• Preferred experience in health education and prevention programs (e.g. Chronic Disease Self-Management Program).

Benefits

• Vision PPO insurance option
• Company Paid Long-Term Disability
• 401 (k) Retirement Plan with generous employer match
• Company Paid Employee Assistance Program (EAP)
• Paid Time Off for Vacation, Sick and Holidays
• Dental coverage options: Dental HMO (DMO) and PPO
• Education Reimbursement
• Medical health coverage options: Limited HMO, Full HMO and POS
• Company Paid Basic Life/ AD&D Insurance
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• Voluntary Supplemental Basic Life/ AD&D Insurance
• Colonial Voluntary Supplemental Insurance Options

Training + Development

Interview process

Visa Sponsorship

Security clearance