Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Coordinates HVAC service calls, schedules technicians, and ensures timely job completion.
6 days ago ago
$23 - $34
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Sioux Falls, SD
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
Description
service scheduling
technician coordination
customer communication
time reporting
nxgen management
job completion
Receives customer requests for unscheduled or scheduled service.
Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Assist with monitoring of time and expense reporting submission.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics.
Follows up on activities to ensure completion in an established timeframe.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
Debrief activities daily.
Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
Reconcile exceptions (SIR and AP).
Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
Review and correct unassociated time for timesheets for technicians.
Communicates the action plan and services to be provided directly to the customer.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Attend weekly planning/scheduling meetings.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Requirements
associate degree
high school
wip management
parts ordering
building management
project accounting
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Able to influence diverse teams to accomplish tasks/goals.
High school diploma or equivalent required.
Associates degree preferred
Experience and/or basic project accounting or costing principals is desired
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
WIP Management.
Able to prioritize work activities based on financial impact to desired business goals.
High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Parts ordering/PO creation support.
Able to influence diverse teams to accomplish tasks/goals.
Able to prioritize work activities based upon financial impact to desired business goals.
Candidate should possess a background in a building management system / controls industry
Benefits
Scheduled Service Visits – on time.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.