Systems Analyst

We’re seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You’ll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required.

• Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover
• Change Management – Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support
• Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process.
• Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology
• Supplier Management – Raising and managing tickets raised with 3rd party systems
• Security – Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents.
• Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure

• Must possess good analytical skills with the ability to interpret information logically.
• Able to work under pressure and meet tight deadlines whist still producing good quality work.
• Excels at transferring knowledge through user guides or training.
• Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority.
• Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous
• Experienced at prioritisation of calls.
• Has a systematically and creative minded approach to problem solving whilst working alone and equally as part of a team.
• Previous experience as a Systems Analyst or similar
• Ideally have worked within the Utilities sector
• Experienced at gathering requirements and has strong negotiating skills.

Leeds – Hybrid

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.