HVAC After-Sale Engineer

Envicool

World‑leading provider of precise temperature control and energy‑saving cooling solutions.

Coordinate HVAC maintenance, troubleshoot issues, and drive service contract sales.

21 days ago ago

Junior (1-3 years), Intermediate (4-7 years)

Full Time

Singapore, Singapore

Field

Company Size

3,853 Employees

Service Specialisms

Cooling Solutions

Temperature Control

Energy Efficiency

HVAC Systems

Design

Sector Specialisms

Data Center Cooling

Cabinet Cooling

Shelter Cooling

High Precision Cooling

Outdoor Cabinet Cooling

Power Station Cooling

Industrial Cooling

Energy Storage Cooling

Role

What you would be doing

maintenance planning

testing commissioning

preventive maintenance

technical support

service reporting

customer service

Develop plans and coordinate with field team members to conduct routine maintenance or repair equipment based on diagnosis and troubleshooting on site.
To take lead on activities with regards to testing and commissioning, troubleshooting, warranty attendance, warranty claims and all other related activities.
To deliver compelling presentations, identify and cultivate potential opportunities for service maintenance contracts, spare parts, or equipment replacements.
To manage, plan, and schedule service works in close liaison with field operation team.
Proactively identify potential issues on site and implement preventative measurements to minimize downtime of equipment
To maintain accurate records of service work performed through keeping detailed service logs and other documentation.
To monitor and track service sales figure, pipeline development, identifying sales trend and developing action plans.
To provide technical assistance to customers and building operators regarding equipment operation, maintenance, and troubleshooting.
To establish standardized Working Instruction (WI) for all fieldwork and introduce enhancement whenever necessary.
To close sales opportunities after issuing quotations or maintenance contracts by effectively addressing customers’ concerns, staying informed about industry trends and competitors’ activities or pricing.
To provide exceptional customer service, address customer concerns, and deliver value added solutions to maintain and expand customer base for service sales growth.
To promptly respond to service calls from clients and required to work extra hours for emergency situations.
Consultative selling by understanding customer requirement and develope proposals, outline recommended service plans and contract terms to reach mutually beneficial agreements.
To communicate proactively with customers, provide updates on work progress, and prepare professional service reports which highlight work done, findings, and actions taken to ensure customer satisfaction without affecting company business interests.
Effective communication with internal teams including factory personnels, field operation team, and other relevant departments to ensure successful execution and delivery of service offers.

What you bring

mechanical engineering

hvac

travel

microsoft office