Power Generation Field Service Manager

Description

• Ensure all service jobs are executed correctly both technically and commercially
• Manage technician schedules, job assignments, and daily dispatch
• Manage conflict situations professionally in partnership with HR
• Maintain compliance with all safety training, policies, and regulatory standards
• Provide ongoing coaching and performance feedback
• Maintain a positive, accountable, and safety-focused team culture
• Support branch budgeting, forecasting, and financial planning
• Implement process improvements that increase operational efficiency and reliability
• Manage operational and capital expenditures for the Field Service team
• Monitor utilization, field performance, and productivity
• Track revenue goals, labor efficiency, utilization, and job profitability
• Build and maintain strong relationships with industrial, municipal, and commercial clients
• Hire, train, and develop Field Service Technicians
• Ensure clear communication during job planning, service execution, and closeout
• Support coordination of generator and load bank rental projects
• Maintain on call rotation and ensure after hours emergency coverage
• Partner with Sales to support service opportunities and ensure timely job execution
• Align technician skillsets with job requirements
• Resolve escalated customer issues and provide technical support
• Communicate job status, upcoming opportunities, and operational blockers
• Provide first level technical support to technicians and escalate complex issues
• Monitor open repairs and remove barriers that delay completion or invoicing
• Improve job management workflows, documentation, and job costing
• Oversee special projects or high complexity jobs to ensure proper execution
• Review work orders, job plans, labor hours, and materials for accuracy
• Conduct performance reviews and support individual growth plans
• Advocate MSHS PPG service offerings and support customer loyalty initiatives
• Ensure accurate reporting, timekeeping, and job tracking
• Local travel to customer sites

Requirements

• Ability to manage scheduling, job planning, technician deployment, and workload balance
• Willingness to work irregular hours or respond to emergency calls as needed
• Experience improving or implementing service processes
• Five or more years of experience managing Field Service operations in power generation, engines, rotating equipment, or heavy mechanical equipment
• On time completion of planned and emergency service work
• Capable of lifting up to 50 pounds
• Experience working with industrial, municipal, or commercial customers
• High school diploma or GED
• Associate or bachelor’s degree in a technical discipline
• Experience supervising technicians who work on generators, diesel or gaseous engines, or power systems
• Strong computer skills including MS Office and reporting tools
• Comfortable working outdoors in various weather conditions
• Strong communication and problem solving ability
• Customer satisfaction and complaint resolution
• Strong understanding of mechanical and electrical service workflows, job costing, safety compliance, and field execution
• Experience with MTU, CAT, Cummins, Kohler, Generac, or similar power generation equipment
• Ability to stand, kneel, stoop, and work in cramped spaces
• Bilingual Spanish

Benefits

• Relocation assistance where applicable
• Technician retention and development
• Pet Insurance
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match

Training + Development

Interview process

Visa Sponsorship

Security clearance