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Roadside Safety Services Specialist
North Texas Tollway Authority
Assist stranded motorists, remove debris/vehicles, provide emergency aid on tollways
7d ago
Entry-level, Junior (1-3 years)
Full Time
Plano, TX
Field
Company Size
1,200 Employees
Service Specialisms
Tolling Operations
Roadway Maintenance
Traffic Management
Engineering Services
Construction Management
Project Development
Customer Service
Design
Sector Specialisms
Transportation
Infrastructure
Heavy Civil
Toll Operations
Roadway Construction
Bridge Maintenance
Traffic Management
Public Sector
Role
What you would be doing
data entry
customer service
vehicle recovery
incident response
traffic control
equipment maintenance
- Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.
- Provides directions to stranded motorists; report and affix removal stickers to abandoned vehicles; remove debris from the roadway. Able to work with major accident victims and scenes, fatal accidents, and high-speed traffic. Provides exceptional positive customer service.
- Completes routine general office duties by maintaining a variety of official logs; contacting other departments to obtain or provide pertinent information, typing, filing, and answering general inquiries.
- Ensures vehicles are operational before and during shift. Maintains assigned equipment and supplies. Properly operates heavy duty trucks and safety equipment; properly wears and maintains serviceable issued uniforms and personal safety gear; strictly follows established practices and procedures.
- Removes disabled vehicles and those involved in accidents from the tollway. Assist stranded motorists by providing gas or water, changing tires, performing minor vehicle repairs and recoveries, or pushing vehicles off the roadway (relocation); assist at accident scenes by providing emergency first aid, providing traffic control, assist with removing damaged vehicles, and/ or removing accident related debris from the roadway; assist in setting up, maintaining and removing emergency detour routes required because of an incident; and, report on property damage to and around the tollway system.
What you bring
driver’s license
high school
shift work
communication
heavy lifting
entry level
- Ability to pass pre-employment drug and background checks.
- Exposure to roadway disasters, fatal accidents, distraught accident victims, hazardous material spills, vehicle fires, electrical hazards and highspeed traffic.
- Ability to work for prolonged periods in a variety of environmental conditions such as extreme heat/cold, precipitation, dust, smoke, noise, unpleasant odors, chemical and physical hazards including exposure to moving traffic.
- Valid Texas Class “C” driver’s license.
- Vision and hearing, corrected or uncorrected, are essential for safe and efficient performance of duties, including, but not limited to, driving, assessing incidents and the use of electronic devices.
- Ability to work shifts which may include nights, weekends, holidays and inclement weather or emergencies.
- Ability to communicate clearly with co-workers and customers in emergency and non-emergency situations.
- High school diploma or equivalent.
- Ability to perform duties which require long periods of sitting, standing, walking, crawling, crouching, bending, kneeling, twisting, climbing, balancing, pushing, pulling, lifting heavy objects and the repetitive use of equipment and tools.
- Ability to lift up to 100 pounds assisted or unassisted.
- Ability to cope with job related stress including but not limited to deadlines, customers, supervisory and staff interactions, multi-tasking and high work volumes is required.
- 0 – 3 years’ experience
- $2,000 Retention Bonus***
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- position not available for h1‑b visa sponsorship; must be eligible to work in the us immediately.
- must pass pre‑employment drug and background checks.
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Company
Overview
- Enhances transportation through the development and operation of toll roads.
- Manages key tollways and expressways in the North Texas area.
- Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility.
- Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway.
- Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences.
- Focuses on improving the efficiency of the regional transportation network.
- Contributes to the economic growth of the North Texas region by providing reliable transport options.
- Integrates sustainable road management practices to ensure long-term infrastructure viability.
- Team First: We all work toward doing things in the best interest of NTTA. Each employee forms our team, and our team is the foundation of our success.
- Enjoy Work: Our culture is based on great work, sharing ideas, collaborating on projects and supporting each other.
- Excellence: We set high expectations and bring our best to every assignment, every day.
- Positive Intent: Consistently operating in the best interest of NTTA.
- Environment Of Ideas: Committed to continuous improvement, learning, skill development, problem-solving and creativity in everything we do.
- Real Conversations: Key to successful communication, collaboration and teamwork.
- Accountability: We take ownership of our individual contributions toward NTTA's goals, holding ourselves to the same standards we hold others.
- Trustworthy: Establishing credibility, dependability and value as professionals, a team and a customer-driven organization.
2010
Cashless Tolls Nationwide
Nationwide conversion to cashless tolling reduced idling and emissions from toll booths.
900
Toll Roads Operated
Operates over 900 lane-miles of toll roads while implementing technology to minimize environmental impact.
- First U.S. tolling agency to adopt electronic tolling with TollTag since 1989, promoting efficient traffic flow.
- Net zero greenhouse gas emissions target set for 2050, aligned with strategic sustainability planning.
15 Companies Graduated
Successful ROAD Program Graduates
The company's mentor-protégé model successfully graduated 15 companies in its sixth class, enhancing their competitive capacity for large-scale projects.
3.0/5 Rating
Glassdoor D&I Rating
The company received a Glassdoor diversity and inclusion rating of 3.0/5 based on 50 employee reviews, aligning with industry standards.
9.1/10 Score
Gender Diversity Score
Zippia's demographic analysis highlights an estimated workforce gender diversity score of 9.1/10, showcasing the company's commitment to diversity.
- Launched mentor-protégé model to support disadvantaged, minority, and woman-owned business enterprises.
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