Nv5
A leading provider of engineering, consulting, and technical services across diverse sectors.
15 hours ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Remote
Company Size
2,600 Employees
Service Specialisms
Sector Specialisms
Description
jira support
gitlab training
workflow design
sla tracking
access management
incident response
- Provide technical support and training for end‑users of JIRA and GitLab.
- Create a structured workflow in JIRA to track SLA adherence with automated notifications and escalations.
- Resolve user access issues, troubleshoot software, manage access, support cloud applications, and deliver technical training.
- Utilize help‑desk ticketing systems, remote desktop support, and incident response procedures.
Requirements
associate degree
comptia a+
jira
gitlab
customer service
secret clearance
NV5 Geospatial is actively recruiting Help Desk Support Engineers. The role requires strong capabilities providing technical support for JIRA, GitLab, and other IT management tools to ensure users receive prompt issue resolution and training. Candidates must be U.S. citizens, pass a basic background check for access to U.S. military bases, and while no clearance is required, a Secret or higher clearance is preferred.
- Hold an associate’s degree in IT/Computer Science or three years of equivalent IT support experience.
- Demonstrate strong customer service, documentation, and ability to prioritize complex project tasks.
- Possess CompTIA A+, ITIL Foundation, or Microsoft Certified Modern Desktop Administrator Associate certification (preferred).
- Speak Portuguese or Spanish (preferred).
- Have experience with government IT programs and environments (preferred).
- Secret or higher security clearance preferred; none required.
Benefits
The position offers flexibility to work from any NV5 Regional Office or remotely from home, with potential travel of 5‑15% of the time. NV5 is a global technology solutions and consulting services firm with over 4,500 professionals in more than 100 offices worldwide.
NV5 provides a competitive compensation and benefits package, including medical, dental, life insurance, FTO, 401(k), and professional development opportunities. The company is an equal opportunity employer, complying with all applicable non‑discrimination laws.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- successful completion of a background check and drug screening required.
Overview
Founded in 2015
Year Established
The company was established in 2015, marking its entry into the engineering and consulting industry.
- offers a broad spectrum of engineering, consulting, and technical services
- focuses on infrastructure, energy, and industrial sectors, operating on large-scale projects across the globe
- expertise spans civil engineering, building systems, water resources, and environmental services
- helps clients with everything from large infrastructure development to specialized environmental solutions
- notable projects include transportation networks, utilities, water treatment facilities, and urban developments
- continues to expand through strategic acquisitions, bringing more expertise into the fold
- known for leveraging advanced technologies and innovative solutions to deliver high-quality results
Culture + Values
- Commitment to excellence
- Integrity and transparency
- Collaboration and teamwork
- Client-centered focus
- Innovation and creativity
- Respect for people and communities
Environment + Sustainability
Net Zero by 2050
Sustainability Goal
Achieving net zero emissions to minimize environmental impact.
- Committed to environmental sustainability and reducing environmental impact.
- Works on projects contributing to sustainable infrastructure and green energy solutions.
- Integrates sustainable practices into engineering, architecture, and construction services.
- Implements energy-saving strategies across operations and service offerings.
Inclusion & Diversity
Women Represent 25%
Workforce Diversity
Women make up 25% of the workforce as of 2023.
- Focused on fostering an inclusive culture where diverse talent is valued.
- Actively works to increase representation across all levels of the organization.
- Has specific gender and diversity recruitment goals to address underrepresentation in certain sectors.
- Supports employee resource groups that foster networking and career development opportunities for diverse groups.