Business Support Specialist

Description

• Troubleshoot problem documents.
• Ensure all documents are saved into the DMS.
• Produce all client documents and reports to a high standard.
• Manage any changes to house style (rebranding, etc).
• Provide administrative support to allocated Directors/Senior Associates, this may include diary management, processing of expenses, travel bookings and other ad hoc tasks.
• Provide support to all operational teams including CV production, Presentations, Visio, HR templates, BD, DT.
• Provide updates for fee earners on progress of tasks and deadline management where appropriate.
• Collating fee earner updates for regular client update reports. Resetting the reports on the system and ensuring fee earner updates are uploaded in time for creation of the report.
• Produce reports according to the service standards.
• Creation and ongoing maintenance of document templates as part of the template administrator team.
• Production of documents/reports from Fee Earners allocated to the Regional Hub. Show initiative within the shared workflow to complete tasks in order of priority and ensure deadlines are met.
• Use dictation workflows to transcribe emails, letters, etc.
• Preparation of draft emails.
• Create and amend documents from mark ups.
• Provide excellent client care to fee earners within regional hubs, assisting with upload of tasks to Hollis Flow, providing guidance where needed.
• Produce all documents using Hollis house style and ensure they are formatted correctly.
• Managing deadlines and ensuring all updates are collated by the client deadline.
• Ensure the appropriate use of version control.
• Support the wider support team with ongoing recommendations for improvements to the service offering.
• Support Digital Transformation with testing Office upgrades, Template solutions.
• Manage the lifecycle of tasks from allocated Directors/Senior Associates through to completion.

Requirements

• Fast and accurate typing skills.
• Excellent communication skills and attention to detail.
• Microsoft Office Specialist or equivalent certification would be beneficial
• Proof reading documents for quality.
• A team player, ability to demonstrate company values.
• Strong organisational skills and ability to multi-task under pressure.
• Previous experience within a similar professional services role, ideally within the same industry
• Friendly and approachable.
• Experience using dictation and workflow tools.
• Experience working with a document management system (SharePoint would be beneficial).
• Office 365 particularly Microsoft Word, Excel and PowerPoint.
• Excellent client service skills.
• Ability to work to deadlines and meet KPIs for document turnaround.

Benefits

• 25 days of holiday and an extra day off on your birthday
• Life assurance and private medical insurance
• Season ticket loan
• Longevity awards
• EV car scheme
• 5% Employer pension contribution
• Cycle to work scheme, retail vouchers, gym discounts and more

Training + Development

Interview process

Visa Sponsorship

Security clearance