Provides information by answering questions and requests to clients.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Resolves technical problems by coordinating preparation of reports and communication with staff, analysing data, and identifying solutions, and then costing for variations.
Reporting progress against the program, problem solving, scheduling and liaising with contracts manager and resident liaison to ensure smooth end to end customer experience.
All surveying and post inspection of works.
Manage all site inductions, H&S practices and accommodate and assist with external audits and clients H&S Auditing on site.
Responsible for all staff in the department, disciplinary procedure, toolbox talks and briefings, review of departmental targets.
Ensure quality of all operational staff by way of auditing regularly on site to prove competence and compliance of onsite engineers with the company procedures.
Captures and manages variation works required and reports into project team on requirements and to seek authorization to proceed.
Creates and revises systems and procedures by analysing operating practices, implementing changes to workload and equipment delivery schedules to provide cost savings.
Managing work programs for retrofit social housing, energy efficiency projects with a whole house improvement approach.
Complete QC checks and all required sign off documentation, certification for projects.
Creates and carries out take offs and application/valuations weekly to report to contract manager.
Monitoring and ensuring on authorized changes to design are allowed for on site activities.
Liaison with scheduling teams (office based) staff with regard to schedules and programming.
Maintains supplies inventory by checking stock to determine orders for delivery to site; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Defect management in line with KPIs and managing both defective installs and defective evidence to ensure compliance with PAS2035:2023.
Requirements
social housing
smsts
technical auditing
electrical
insulation
energy efficiency
Experience of working within the Social Housing sector on large scale installation and maintenance contracts, customer service, including experience of site CDM and H&S regulations and reporting.
Technical Auditing experience.
SMSTS or SSSTS working towards SMSTS
Understanding of Electrical, Mechanical or Fabric installations.
Electrical or Building Fabric Insulation experience preferred.
Energy Efficiency & Retrofitting experience preferred.
Benefits
Professional Development: Access to in-house and external training.
Refer a Friend Bonus: Reward scheme for successful referrals.
Flexible Annual Leave: Option to buy or sell leave after probation.
Parking: Available at office locations.
Employee Assistance Programme: 24/7 support.
Pension Scheme: Auto-enrolment after probation.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
16,650 units
Heating Units Installed
The company has successfully installed heating units across various projects since 2007.
Founded by former gas engineers in north Hampshire to deliver affordable boiler installations and heating servicing.
Grew from a local service provider to a nationwide contractor across England, focusing on social housing compliance and retrofit.
Operates three core divisions: Heating service & maintenance, Electrical testing & compliance, Whole-house retrofit improvements.
Delivers projects for local authorities and social housing providers using dedicated contract managers, sector-trained engineers, bespoke software, and 24/7 customer support.
Equipped with state-of-the-art vehicle tracking to deploy the nearest qualified engineer at any time.
Unusual for a retrofit firm, also runs its own customer contact centre to manage appointments, communications, and onsite support.
Culture + Values
We pride ourselves on service, attention to detail and flexibility throughout our services
We have dedicated specialist teams of managers, surveyors and engineers to ensure we best serve customer needs
All engineers are selected from the social housing sector or trained by CCS as apprentices
Supportive work environment with a focus on teamwork and collaboration
Develop new skills with full training programmes, coaching and mentoring
Clear career progression pathways and long-term job security
You pride yourself on truth and share knowledge for the greater good
You are committed to improvement and are an active team participant
You accept responsibility for your role and promote ownership in others
You have a desire to be successful and achieve goals
You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills
Environment + Sustainability
8,355 Installed
Renewable Measures
Renewable fuel measures installed since 2020.
2,000+ Systems
Serviced Annually
Renewable energy systems serviced each year.
3,064 Projects
Whole-House Retrofits
Whole-house retrofit projects completed since 2020.
100% Renewable
Target by 2045
Transition to 100% renewable energy by 2045.
ISO 14001 accredited environmental policy
Monitoring environmental indicators per contract including fuel/miles, carbon, embodied carbon, waste to landfill, chemical disposal
Goal of reaching zero carbon by 2045
By 2045: all suppliers fully vetted and appointed to ensure sustainable sourcing