Technical Specialist II

Description

• Evaluates escalated and recurring IT incidents, conducts root-cause analysis, and implements proactive solutions to improve system reliability and reduce downtime.
• Monitors service levels to ensure adherence to SLAs and drives continuous improvement initiatives to enhance service delivery.
• Provides on-site and hands-on IT support as needed and participates in a rotating on-call schedule for after-hours coverage.
• Ensures systems and devices remain compliant with company policies and security standards; develops and maintains technical documentation, including SOPs, knowledge base articles, and FAQs.
• Leads or assists with the deployment, configuration, and integration of hardware, software, and network devices across office and plant environments.
• Promotes a culture of safety and compliance with all relevant health, safety, and IT security regulations.
• Performs work in both office and plant/manufacturing environments.
• Collaborates with business stakeholders, IT peers, and plant personnel to deliver solutions, share best practices, and mentor junior support staff.
• Remains in a stationary position for extended periods.
• Operates standard office and IT equipment daily.
• Serves as an escalation point for Tier 1 support, resolving complex infrastructure and application issues using advanced diagnostic tools and technical expertise.
• Occasionally moves about the office to access equipment or files.

Requirements

• Proven ability to lead small projects, initiatives, or process improvements.
• Experience using ITSM tools; ITIL exposure or certification strongly preferred.
• Ability to travel up to 10% between U.S. and Canadian facilities as required.
• Bachelor’s degree in Information Technology, Computer Science, or a related technical field—or equivalent work experience.
• 4+ years of progressive experience in IT support, systems administration, or infrastructure management, preferably within manufacturing or industrial environments.
• Lifts and transports moderately heavy objects such as computers and peripherals.
• Strong analytical, documentation, and communication skills with the ability to identify, assess, and resolve technical issues effectively.
• Advanced proficiency with Microsoft Windows environments, networked devices, and IT service management principles.

Benefits

• 401(k) with Company Match
• Comprehensive Health, Dental & Vision Insurance
• Employee Loyalty Awards
• Competitive Compensation
• Paid Vacation & Holidays
• Bonus Plan & Profit-Sharing Opportunities
• Tuition Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance