Ensure that customers derive maximum value from their investment in CoStar Real Estate Manager, monitor effective utilization of all licensed modules, identify new opportunities, and collaborate with other CoStar Real Estate Manager stakeholder teams to ensure adoption and a successful renewal.
Monitor customer health and engagement metrics and partner with Sales Account Executives to identify risks and develop mitigation strategies to support renewal and long-term success.
Lead customer engagements, including regular check-ins and executive business reviews, to communicate value, track progress toward goals, and identify opportunities for growth.
Promote platform capabilities through targeted customer education, demonstrations, and targeted training sessions to expand usage and adoption.
Foster trusted relationships with customers and internal stakeholders, building credibility through consistent follow-through and proactive communication.
Serve as part of the dedicated escalation path for customers and collaborate cross-functionally with internal teams to prioritize responses or requests with Client Support, Product, Consulting, etc.
Stay current on product enhancements and industry trends, using that knowledge to make informed recommendations and add value in customer interactions.
Requirements
costar
ccsm
bachelor's
3-5 years
saas
communication
Working knowledge of the CoStar Real Estate Manager product, platform features and capabilities or familiarity with other enterprise real estate management/lease administration or lease accounting tools.
Solid understanding of business processes (sales, service, support) and the ability to connect technical capabilities to business outcomes.
Understand customer challenges and objectives, developing and executing success plans that align with business outcomes and CoStar Real Estate Manager solutions.
Experience collaborating across cross-functional teams to achieve customer goals.
Customer Success certification (e.g., CCSM or equivalent).
Excellent listening, empathy, and conflict-resolution abilities.
Adaptable mindset with the ability to thrive on change and ambiguity.
Bachelor’s degree required from an accredited, not-for-profit, in-person college/university.
Experience presenting to and building relationships with senior stakeholders.
Proven ability to manage multiple priorities, adapt to change, and maintain high performance in a fast-paced environment.
3–5 years of experience in customer success, account management, customer service, or implementation, with demonstrated success driving customer outcomes, adoption, or satisfaction in a technology or SaaS environment.
Ability to understand customer’s questions/needs and recognize the appropriate internal teams to route to for resolution.
Ability to gracefully navigate challenging conversations and appropriately tailor communication style to audience.
Strong communication and interpersonal skills — able to lead meetings, guide conversations, and foster collaboration across teams.
A track record of commitment to prior employers.
Demonstrated problem-solving skills, initiative, and attention to detail.
Benefits
Commuter and parking benefits
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Tuition reimbursement
Paid time off
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
Employee stock purchase plan
Virtual and in person mental health counseling services for individuals and family
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Life, legal, and supplementary insurance
401(K) retirement plan with matching contributions
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
costar group does not provide visa sponsorship for this position.
Security clearance
company maintains a drug‑free workplace and conducts pre‑employment substance abuse testing.
Company
Overview
Founded 1987
Year Established
The year the company was first established.
Offers comprehensive data on properties, tenants, leases, and market conditions globally.
Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
Platforms used by real estate professionals, from brokers to investors to property managers.
Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.
Culture + Values
Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
Ownership: We take personal responsibility for delivering results.
Integrity: We act with transparency and integrity in everything we do.
Innovation: We drive progress through creativity and technology.
Collaboration: We believe in the power of diverse teams working together to achieve more.
Excellence: We are dedicated to the pursuit of excellence in our products and services.
Environment + Sustainability
2040
Net Zero Commitment
Aims to achieve net zero carbon emissions by this target year.
Committed to energy-efficient building designs and energy-saving programs.
Uses technological advancements to reduce environmental impact.
Annually tracks and reports on carbon footprint and environmental metrics.
Inclusion & Diversity
40% Global Workforce
Women Representation
Approximately 40% of the global workforce consists of women.
Committed to creating an inclusive and diverse workplace where all employees can thrive.
Has set specific goals to increase the representation of women in leadership roles.
Implemented training programs to promote diversity awareness and inclusive leadership.