HVAC Branch Representative at Master in Victoria, British Columbia, Canada | CAD50,000-65,000 | Kablio

Role

Description

customer service

parts sourcing

order processing

quotation support

inventory management

relationship building

Provide an outstanding customer service in a wholesale distribution environment;
Source parts and/or equipment in collaboration with buying groups and suppliers;
Follow company guidelines, policies and procedures;
Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
Address customer's concerns and offer the best solution to solve the problem in a timely manner;
Conduct physical inventory and maintain inventory accuracy and cleanliness;
Manage all incoming phone calls and text messages in a professional manner;
Build sustainable customer relationships and trust with customers account through open communication;

Requirements

microsoft office

hvac-r

problem solving

sales

professional degree

forklift

Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
Professional phone manner and customer service skills;
Excellent verbal and written communication skills;
Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
Good sales abilities and persuasiveness;
Problem solving abilities;
Ability to work under pressure unsupervised;
Strong work ethic and positive team attitude;
Completion of professional degree in refrigeration, heating, ventilation (an asset);
Post-secondary education (an asset);
Ability to multitask, prioritize, and manage time effectively;
Ability to operate a forklift, training will be provided as needed;
Ability to respond to emergency after hours call in an on-call rotation;

Benefits

Early vacation program.
Reimbursement of professional association membership fees.
An employee assistance program including psychological, financial, and legal support.
Medical and dental coverage from day one, along with short and long-term disability protection
Contribution to a collective registered retirement savings plan upon starting your role.
Wellness spending account
Access to telemedicine from the beginning of your employment.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to drive innovation in construction and infrastructure.
Master has built a strong reputation in delivering high-quality and complex projects.
With decades of experience, the company specializes in both public and private sector projects.
Key sectors include industrial, commercial, residential, and infrastructure developments.
The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities.
Master’s approach blends engineering expertise, technology, and a collaborative project delivery model.
Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity.
The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities.
Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.

Culture + Values

Safety is the top priority in every action.
Results are achieved by focusing on what truly matters.
Strong relationships are built on trust, respect, and integrity.
Innovation is embraced to surpass client expectations.
Collaboration and teamwork are at the heart of success.
Ownership and accountability are demonstrated consistently.

Environment + Sustainability

Net Zero 2050

Carbon Emission Goal

Aims to achieve net zero carbon emissions by the year 2050.

Committed to sustainability by integrating environmentally responsible practices into all operations.
Works to reduce energy consumption and improve energy efficiency in all facilities.
Prioritizes sustainable sourcing and environmentally friendly products.
Strategies include reducing waste, improving resource efficiency, and minimizing environmental impact across the supply chain.

Inclusion & Diversity

Master promotes an inclusive culture where all employees feel respected and valued.
The company actively works towards improving gender balance in its workforce.
Gender-related statistics are not publicly available at this time.

Articles

Careers

Projects

About Us

Role

Description

customer service

parts sourcing

order processing

quotation support

inventory management

relationship building

Provide an outstanding customer service in a wholesale distribution environment;
Source parts and/or equipment in collaboration with buying groups and suppliers;
Follow company guidelines, policies and procedures;
Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
Address customer's concerns and offer the best solution to solve the problem in a timely manner;
Conduct physical inventory and maintain inventory accuracy and cleanliness;
Manage all incoming phone calls and text messages in a professional manner;
Build sustainable customer relationships and trust with customers account through open communication;

Requirements

microsoft office

hvac-r

problem solving

sales

professional degree

forklift

Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
Professional phone manner and customer service skills;
Excellent verbal and written communication skills;
Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
Good sales abilities and persuasiveness;
Problem solving abilities;
Ability to work under pressure unsupervised;
Strong work ethic and positive team attitude;
Completion of professional degree in refrigeration, heating, ventilation (an asset);
Post-secondary education (an asset);
Ability to multitask, prioritize, and manage time effectively;
Ability to operate a forklift, training will be provided as needed;
Ability to respond to emergency after hours call in an on-call rotation;

Benefits

Early vacation program.
Reimbursement of professional association membership fees.
An employee assistance program including psychological, financial, and legal support.
Medical and dental coverage from day one, along with short and long-term disability protection
Contribution to a collective registered retirement savings plan upon starting your role.
Wellness spending account
Access to telemedicine from the beginning of your employment.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to drive innovation in construction and infrastructure.
Master has built a strong reputation in delivering high-quality and complex projects.
With decades of experience, the company specializes in both public and private sector projects.
Key sectors include industrial, commercial, residential, and infrastructure developments.
The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities.
Master’s approach blends engineering expertise, technology, and a collaborative project delivery model.
Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity.
The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities.
Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.

Culture + Values

Safety is the top priority in every action.
Results are achieved by focusing on what truly matters.
Strong relationships are built on trust, respect, and integrity.
Innovation is embraced to surpass client expectations.
Collaboration and teamwork are at the heart of success.
Ownership and accountability are demonstrated consistently.

Environment + Sustainability

Net Zero 2050

Carbon Emission Goal

Aims to achieve net zero carbon emissions by the year 2050.

Committed to sustainability by integrating environmentally responsible practices into all operations.
Works to reduce energy consumption and improve energy efficiency in all facilities.
Prioritizes sustainable sourcing and environmentally friendly products.
Strategies include reducing waste, improving resource efficiency, and minimizing environmental impact across the supply chain.

Inclusion & Diversity

Master promotes an inclusive culture where all employees feel respected and valued.
The company actively works towards improving gender balance in its workforce.
Gender-related statistics are not publicly available at this time.

Articles

Careers

Projects

About Us