Technical Support Engineer

Artech Lighting design, develop and manufacture leading-edge luminaires in Durham City and you could be part of our ongoing evolution...

You’ll be at the forefront of innovation, involved in the design and overseeing the manufacture of luminaires and lighting systems and providing technical support to customers and internally.

• Commission Bluetooth and DALI sytems using tools from Tridonic, Casambi and Hubsense.
• Support our production department with diagnosing faults and providing electrical schematics.
• Exercise your discernment in reviewing systems for optimal product and service combinations.
• Conduct client training sessions.
• Stay up to date with cutting-edge systems and equipment.
• Keep site-specific documentation ever relevant and up to date.
• Quality control and ensuring conformity to ISO 9001
• Collaborate seamlessly with Sales for additional days or materials quotations.
• Contribute to network design with your expertise.

We are currently expanding our UK sales team and are looking for exceptional sales professionals to join us on our journey.

This is a fantastic opportunity for the successful candidate who will have the ability, tenacity and drive to grow sales within their region with a view to developing a strategy in order to recruit and manage their own sales and specification team.

• Hold a qualification in engineering or relevant electrical field.
• Have good knowledge of SAP (preferable).
• Have an understanding of 0/1-10V and DSI, and inverters.
• Have a background of lighting controls.
• Be familiar with lighting control gear technology such as D4i, DMX, and specific relevant DALI protocols.
• Knowledge of electrical devices such as sensors, scene panels, and switch interfaces.
• Have a background in electrical installation, testing or commissioning.
• Be proficienct in Microsoft Excel (essential).
• Have awareness of electrical safety protocols.
• Demonstrate awareness of Electrical Safety protocols.
• Diagnose faults remotely and on-site.

Private medical insurance.

Travel paid for.

Free parking

Holidays: 20 days (plus bank holidays)

Join a fast-growing team in a dynamic supportive environment...and step into a career with an industry-leading lighting manufacturer.

Early finish every other Friday.

A performance driven annual bonus

You’ll assume a pivotal role in shaping the future of lighting solutions across diverse projects. With travel paid for, a yearly bonus, and private medical insurance.

Salary negotiable based on experience.