Area Customer Service Manager

Description

• Identify and implement process improvements that enhance the customer experience and drive operational excellence.
• Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company’s vision and goals.
• Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
• Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
• Empower team members to recognize their strengths, grow professionally, and contribute to the team’s success.
• Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
• Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
• Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.

Requirements

• 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment
• Strong communication skills and the ability to build relationships across departments and with customers
• Ability to lead and support a team through coaching, performance feedback, and collaboration
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance