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Installation Coordinator
Service Pros Installation Group, Inc.
Coordinate flooring installations, schedule, support contractors & ensure customer satisfaction.
12d ago
Intermediate (4-7 years), Experienced (8-12 years)
Contractor
Charlotte, NC
Field
Company Size
268 Employees
Service Specialisms
Flooring measurement
Flooring installation
Professional measurement
Pre‑install preparation
Post‑installation service
Carpet installation
Hardwood installation
Laminate installation
Sector Specialisms
Residential
Home Improvement
Flooring Installation
Home Renovation
New Home Construction
Role
What you would be doing
customer support
forklift operation
work order review
inventory management
material staging
scheduling
- Receives and solves customer complaints, issues, and performs customer follow-up calls.
- Loads and unloads trucks with a forklift/pallet-jack/manually as needed.
- Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
- Ensures inventory levels are maintained and stages materials for crew load outs.
- Reviews project details for each job with the appropriate Contractor prior to the installation.
- Schedules customers and Contractors for installations and other appointments.
What you bring
lift 75lbs
microsoft office
organized
high school
1-2 years
customer service
- Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.
- Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
- Must be able to remain organized and efficient to support the Contractors and customers.
- High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
- Dental, Disability, Life, Medical and Vision Insurance
- PTO – Paid Time Off
- Holiday Pay
- 401K Company Match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
Founded 2012
Year of Incorporation
The company was incorporated in 2012, building on a legacy that began in 1998 as a family-owned flooring business.
30+ Locations
Nationwide Presence
Operates over 30 locations across the U.S., ensuring local support and resources for every project.
35M Annual Revenue
Financial Growth
Generated around $35 million in annual revenue, reflecting steady growth in scale and service offerings.
A+ BBB Accreditation
Service Quality Certification
Maintains an A+ accreditation from the Better Business Bureau since 2013, signifying a strong commitment to customer service.
- Specializes in flooring measurement and installation of carpet, hardwood, laminate, vinyl, tile, sheet vinyl, and backsplashes.
- Typical projects include full-home flooring renovations and targeted room installations, delivered with digital blueprint precision.
- Operates under a ‘servant leadership’ culture, with local office and after‑hours support to elevate the customer experience.
Since 1998
Family-Owned Legacy
The company has been family-owned since 1998, demonstrating a commitment to multigenerational craftsmanship and customer care.
- Commitment to best‑in‑class customer service and quality installation.
- Consistent communication from conception to completion of every project.
- Use of latest technology for professional measurement and competitive quoting.
- One‑year service warranty with aim for perfect customer satisfaction scores.
- No publicly available net‑zero target or dated environmental goals
- No documented renewable energy usage, waste reduction, or emissions data
- No sustainability certifications or environmental initiatives disclosed
3.0/5 Rating
Glassdoor Diversity & Inclusion Rating
This rating reflects employee perceptions of the company's diversity and inclusion efforts, based on 22 reviews.
3.0/5 Rating
Culture & Values Rating
This score represents employee evaluations of the company's culture and values, based on the same review set.
- No specific gender breakdown or strategic DEI plans disclosed publicly
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