Customer Service Associate

Description

• Recommend repair sales from customer inquiries/ time ticket review/ technicians recommendation/inspections to customers based on local office policy.
• Consistently represents the company and its services in a positive manner while taking calls from customers, dispatching as necessary and possible giving resolution to the caller’s request.
• Dispatch service employees to customers sites.
• Effectively keep customer accounts updated which also includes extra service billing, collections and cancellation prevention.
• Proactively seek to sell company services to existing and new customers.
• Organizes and maintains the local branch for the company which includes keeping the office neat, filing, and ordering supplies when needed.
• Responsible for contract bookings (repair, modernization, and maintenance)
• Partner with Service Manager(s) to schedule site inspections.
• Actively participate in Safety Meetings.
• Support Safety Directory with recordkeeping and training as necessary.
• Upgrade non-maintenance customers to maintenance contracts.
• Complies with the rules of operation, procedures and policy when using company computers.
• Receives, opens, screens and routes daily mail to appropriate office.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance