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Repair Capacity Coordinator
Pj Fitzpatrick, Llc
Coordinate daily appointments and workflow for the Repair Division to optimize capacity, efficiency, and customer satisfaction.
15d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Contractor
New Castle, DE
Field
Company Size
200 Employees
Service Specialisms
Roofing
Siding
Windows
Doors
Gutters
Insulation
Energy Efficiency
Sector Specialisms
Residential
Buildings
Role
What you would be doing
repair scheduling
material ordering
queue monitoring
appointment confirmation
customer communication
payment processing
- Ensure all completion steps are completed and notated, including payment processing
- Schedule daily Repair appointments based on established optimization strategies
- Assist other coordinators in traditional workflow requirements based on need
- Ensure all required materials are ordered, schedule appointment date with customer based on expected availability of materials (appointment must be within 5 days of expected ETA of materials), and monitor status of delivery to ensure expected ETA is met
- Notate all schedule activity and communicate changes accordingly
- Identify opportunities to re-schedule future appointments to improve daily capacity and efficiency
- Ensure day of appointment challenges are addressed and resolved (i.e., weather reschedules)
- Monitor work queues to ensure cycle times are achieved
- Confirm all Repair appointments
- Monitor and respond to all customer communications (calls, voicemails, chats), internal tasks and emails
- Once materials are available, confirm pre-scheduled appointment date, assign technician
What you bring
problem solving
customer service
computer skills
multi-tasking
time management
communication
- Strong problem resolution and customer service skills
- Strong computer and operational system skills to leverage full functionality of platform
- Ability to multi-task effectively in fast-paced environment within established standards
- Superior time-management and organization skills
- Excellent communication with ability to persuade and deescalate conflict
- Performance Incentives
- Career advancement opportunities
- Medical, Dental, Vision and Basic Life Insurance
- Paid time off, and the day off on your birthday!
- 401k with Company Match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks will be conducted
Company
Overview
1980
Year Founded
The company has been providing home improvement services for more than four decades.
40+ Years
Industry Experience
With decades of experience, the company has built a strong reputation for quality and reliability.
- Specializing in roofing, siding, windows, and doors.
- Typical projects include residential roof replacements, commercial siding installations, and window upgrades.
- Serving homeowners, property managers, and commercial clients across multiple states in the mid-Atlantic region.
- Utilizing the latest technology and materials for long-lasting and energy-efficient solutions.
- A skilled team focuses on durability and aesthetic appeal.
- Offering comprehensive service packages, including free consultations, detailed project estimates, and financing options.
- Extensive training programs tailored by role (sales, technicians, roofers)
- Treat employees like family with accessible leadership
- Core value: \"make it fun\"—events held to celebrate victories
- Strong onboarding process reinforcing specialized skills
- Reward hard work with big rewards
- Managers readily available for support
- No publicly stated net‑zero target or formal environmental strategy found
- Full‑service remodeling firm with divisions in exterior, doors/windows, bath, repairs
- No quantifiable sustainability goals or results disclosed on website or LinkedIn
4.5/5 Rating
玻璃门 D&I 评分
The company received a 4.5/5 rating for Diversity & Inclusion on Glassdoor, reflecting strong employee perceptions of workplace inclusivity.
4.5/4.4 Gender Ratings
性别评分
Male employees receive a 4.5/5 rating, while female employees rate it 4.4/5, indicating consistent positive feedback across genders.
84% Approval
CEO 赞同率
84% of employees approve of the CEO, indicating strong leadership support.
94% Recommendation
员工推荐率
94% of employees would recommend the company to a friend, reflecting high job satisfaction.
- No specific DEI strategic goals or gender ratio targets publicly stated
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