Housekeeping Manager
Extell
Oversee daily housekeeping operations to ensure cleanliness and exceptional guest experience.
3 days ago ago
$75,000 - $85,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, NY
Office Full-Time
Company Size
500 Employees
Service Specialisms
Real estate development
Residential development
Commercial development
Retail development
Hospitality development
Mixed‑use development
Sector Specialisms
Residential
Commercial
Retail
Hospitality
Mixed-Use
Office
Role
What you would be doing
inspections
inventory control
safety compliance
training
shift management
quality assurance
- Provide direct coaching, constructive feedback, and recognition to team members, identifying opportunities for growth and fostering a supportive work environment.
- Work in close coordination with the Front Office and Engineering departments to facilitate smooth guest experience and address any maintenance issues promptly, escalating complex issues to the Director or Assistant Director.
- Enforce all safety and security procedures within the department, ensuring team members are trained and comply with guidelines to protect both guests and colleagues.
- Ensure proper use and handling of chemicals and equipment by staff, reporting any safety hazards.
- Oversee the distribution and management of guest amenities, linen, and cleaning supplies for optimal use.
- Direct and supervise the daily tasks of the housekeeping team, including room attendants and house attendants.
- Stay informed on brand standards and departmental policies and procedures, ensuring the team is fully compliant.
- Ensure proper care, maintenance, and storage of all housekeeping equipment, reporting any malfunctions or repair needs.
- Conduct regular, detailed inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with all cleanliness, safety, and brand standards.
- Actively assist Room Attendants and Public Area Attendants as needed with cleaning and/or stripping rooms, linen delivery, guest requests, and other hands-on tasks to support the team and ensure operational flow.
- Monitor and control the daily usage of linens, cleaning supplies, and guest amenities, helping to manage inventory levels and minimize waste.
- Implement and enforce established cleaning and sanitation protocols, ensuring strict adherence to health and safety regulations to guarantee a safe and comfortable environment for guests and colleagues.
- Support the Assistant Director in preparing requisitions for supplies and equipment.
- Assist the Assistant Director of Housekeeping with the training, onboarding, and ongoing development of new and existing housekeeping staff, reinforcing best practices and departmental procedures.
- Execute daily assignments and procedures as set by senior leadership, ensuring maximum productivity and adherence to high standards.
- Address immediate employee concerns and minor disciplinary matters, escalating more complex issues to the Assistant or Director of Housekeeping, always promoting a fair and respectful workplace.
- Monitor quality assurance programs on a day-to-day basis, reporting findings and suggesting improvements to the Assistant Director of Housekeeping.
- Assist in tracking departmental expenses and identifying opportunities for operational efficiencies under the guidance of the Assistant Director.
- Manage staff shifts and breaks, ensuring adequate coverage and adherence to labor guidelines while prioritizing colleague well-being.
- Maintain accurate daily records and documentation as required by departmental policies.
What you bring
microsoft office
property management
leadership
communication
sanitation
stress management
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to lift and carry up to 25 pounds.
- Manual dexterity to operate cleaning equipment and handle supplies.
- Excellent communication and interpersonal skills, with the ability to give clear instructions, provide constructive feedback, and build positive relationships with colleagues and guests.
- Exceptional organizational skills and meticulous attention to detail.
- Ability to stand, walk, bend, stoop, and lift for extended periods.
- Ability to work effectively under pressure and manage multiple priorities.
- Strong leadership capabilities with a genuine commitment to developing and supporting a team.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Solid understanding of cleaning chemicals, equipment, and sanitation standards.
- Familiarity with hotel property management systems (PMS) and basic computer skills.
- Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
- Base Salary: $75K - $85K
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1989
Year Founded
The company has been a leader in real estate development since its establishment.
1,550 feet
Tallest Residential Tower
Central Park Tower stands as the tallest residential building in the Western Hemisphere.
- Known for transforming the city skyline with iconic luxury residential and commercial projects.
- Specializes in the development, construction, and operation of high-end properties in prime locations.
- Projects include everything from residential towers to mixed-use complexes that redefine urban living.
- Financially strong, with a proven track record of delivering innovative real estate developments on time.
- Known for pioneering ultra-luxury residential spaces with cutting-edge design and state-of-the-art amenities.
- Focuses on both residential and commercial spaces, creating vibrant communities in the heart of major cities.
- Innovation and excellence in all aspects of development.
- Commitment to creating enduring value and long-term relationships.
- Building iconic properties that contribute to New York's skyline and the global real estate market.
- Focus on quality, craftsmanship, and customer satisfaction.
- Integrity in all dealings and maintaining a high standard of professionalism.
2050
Net Zero Target Year
Committed to achieving Net Zero carbon emissions by the year 2050.
- Incorporating sustainable practices in building design, construction, and operation.
- Investing in energy-efficient technologies and renewable energy sources.
- Utilizing green building certifications such as LEED (Leadership in Energy and Environmental Design).
- Commitment to reducing the environmental impact of development projects through material sourcing and waste reduction.
- Fostering a diverse and inclusive workforce at all levels of the organization.
- Promoting equal opportunities for employees regardless of gender, race, or background.
- Continuing efforts to increase gender diversity in leadership roles.
- Focused on increasing recruitment from underrepresented communities in the real estate industry.
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