On-Call Banquet Server

Description

• Prepare room according to BEO and the various meal functions.
• Ensure overall guest satisfaction.
• Set all tables according to hotel standards.
• Follow all money handling procedures when serving the guest.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
• Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

Requirements

• Know the menu items for each function served and able to give accurate descriptions.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Ability to stand during entire shift.

Benefits

• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance