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Dandara Living

Resident Services Manager

Company logo
Dandara Living
Specialist UK build‑to‑rent developer and operator of large‑scale rental apartment communities.
23d ago
£32,000 - £37,000
Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Merseyside, England, United Kingdom
Onsite
Company Size
- Employees
Service Specialisms
Property Development
Construction
Design
Project Management
Consulting
Sector Specialisms
Residential
Build to Rent
Residential Letting
Residential Management
Community Living
Apartment Development
Shared Spaces
Tenant Security of Tenure
Role
What you would be doing
team mentoring
customer service
team leadership
leasing oversight
budget management
asset performance
  • Prepare, train and mentor your team, monitor KPIs, conduct regular performance reviews, and ensure adherence to company processes and health & safety checks
  • Deliver first-class customer service, manage resident communications and complaints, and support the Resident Engagement strategy through events and initiatives
  • Lead and line-manage the Resident Services team, encompassing both concierge and leasing functions
  • Oversee leasing procedures from first viewing through to move-out, coordinating with the Regional Leasing Manager to meet occupancy and retention targets
  • Manage onsite asset performance by contributing to budget awareness, procurement processes, cost-control measures and maintaining presentation standards of apartments and communal areas
What you bring
management experience
customer service
team performance
right to rent
irpm/arla
resident services
  • Previous management experience in residential property, hospitality, BtR, PRS or PBSA sectors
  • Strong customer service skills, including negotiation and complaints handling
  • Proven ability to drive team performance against KPIs and motivate colleagues
  • Working knowledge of Right to Rent, deposit protection rules and relevant legislation
  • IRPM or ARLA qualification, or willingness to undertake training and complete within 6 months
  • Experience in lettings (agency or Build to Rent) Resident Services Manag…Resident Services Manag…
Benefits
  • Life Assurance: 3× salary
  • Holiday: 25 days’ annual leave + option to buy 5 more!
  • Salary: £32-£37,000 based on experience plus discretionary bonus.
  • Pension: Employee 5%, employer 3%
  • Shifts: Monday to Friday with one Saturday per month for events or hoiliday cover.
  • Benefits: Employee Assistance Programme, virtual medical support, cycle-to-work scheme, Health Assured Wisdom App, My Benefits discount platform, quarterly recognition awards and many more!
  • Flexibility: Occasional early starts (from 8 am), or sometimes later finishes (up to 7 pm),
Training + Development
Information not given or found
Company
Overview
13,500 Homes
Properties Delivered
Dandara Living's parent group has delivered over 13,500 homes across the UK.
1.7M sqft
Commercial Space
The parent group has developed 1.7 million square feet of commercial and retail space.
3,000 Apartments
Units Managed
Dandara Living currently manages nearly 3,000 apartments in major UK cities.
Top-Two Ranking
Resident Satisfaction
All live sites rank top-two nationally on Homeviews for resident satisfaction.
  • Recognised repeatedly at What House?, RESI, Love to Rent and Homeviews for design, management and resident care.
  • Specialises in large-scale, communal-focused rental buildings with modern amenities in central, up-and-coming neighborhoods.
  • Ambition is to become the UK’s largest build-to-rent operator while delivering affordable high-quality rental homes.
Culture + Values
  • We take pride in delivering high-quality homes that our customers love.
  • Our people are our greatest asset.
  • We are passionate about creating vibrant communities where people can thrive.
  • We aim to be forward-thinking, embracing innovation and technology.
  • Sustainability is at the core of what we do.
  • We act with integrity and transparency.
Environment + Sustainability
2050
Net Zero Target Date
They aim to achieve net zero carbon emissions by this year, reflecting their commitment to combating climate change.
  • They are committed to designing and building sustainable, energy-efficient homes.
  • They use renewable energy sources wherever possible in their developments.
  • They monitor and reduce the environmental impact of their operations.
  • They incorporate eco-friendly technologies and materials into their homes.
Inclusion & Diversity
  • We aim to create an inclusive and diverse workplace.
  • We strive for gender balance in all teams across the company.
  • We are committed to offering equal opportunities to all employees and candidates.
  • Our recruitment processes are designed to be fair and unbiased.
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