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Resident Services Manager
Dandara Living
Specialist UK build‑to‑rent developer and operator of large‑scale rental apartment communities.
Prepare, train and mentor your team, monitor KPIs, conduct regular performance reviews, and ensure adherence to company processes and health & safety checks
Deliver first-class customer service, manage resident communications and complaints, and support the Resident Engagement strategy through events and initiatives
Lead and line-manage the Resident Services team, encompassing both concierge and leasing functions
Oversee leasing procedures from first viewing through to move-out, coordinating with the Regional Leasing Manager to meet occupancy and retention targets
Manage onsite asset performance by contributing to budget awareness, procurement processes, cost-control measures and maintaining presentation standards of apartments and communal areas
What you bring
management experience
customer service
team performance
right to rent
irpm/arla
resident services
Previous management experience in residential property, hospitality, BtR, PRS or PBSA sectors
Strong customer service skills, including negotiation and complaints handling
Proven ability to drive team performance against KPIs and motivate colleagues
Working knowledge of Right to Rent, deposit protection rules and relevant legislation
IRPM or ARLA qualification, or willingness to undertake training and complete within 6 months
Experience in lettings (agency or Build to Rent) Resident Services Manag…Resident Services Manag…
Salary: £32-£37,000 based on experience plus discretionary bonus.
Pension: Employee 5%, employer 3%
Shifts: Monday to Friday with one Saturday per month for events or hoiliday cover.
Benefits: Employee Assistance Programme, virtual medical support, cycle-to-work scheme, Health Assured Wisdom App, My Benefits discount platform, quarterly recognition awards and many more!
Flexibility: Occasional early starts (from 8 am), or sometimes later finishes (up to 7 pm),
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