IT Application Support Analyst (Order to Cash Function)
West Fraser
Diversified global wood products firm making renewable lumber, engineered panels and pulp for construction.
Support Order-to-Cash ERP apps, troubleshoot, train, test, and improve processes
3 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Memphis, TN
Office Full-Time
Company Size
10,800 Employees
Service Specialisms
Sawmilling
Wood Products Manufacturing
Timberland Management
Wood Fibre Supply
Sustainable Forestry
Sector Specialisms
Home Construction
Repair and Remodelling
Industrial Applications
Papers
Tissue
Box Materials
Renewable Energy
Role
Description
application support
user training
uat testing
issue troubleshooting
test planning
transaction monitoring
Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
Provide new hire training for end users and ongoing training for new application functionality and best practices.
Lead User Acceptance Testing of new features, bug fixes or other application updates.
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Respond to issues reported by users by troubleshooting and achieving resolution.
Create test plans and execute functional testing of new features, bug fixes or other application updates.
Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
Maintain existing knowledge base articles and document new articles to ensure timely issue resolution.
Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
Monitor and support daily transaction processing.
Support application enhancement and business process improvement by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows
Participate in disaster recovery and business continuity testing.
Requirements
jde
otm
erp
problem solving
3-5 yrs
bachelor's
Working knowledge of order to cash processes including order entry, fulfilment, shipping, invoicing, and collections.
Prior experience in a manufacturing or supply change environment is an asset.
Excellent problem-solving skills and attention to detail
3-5 years of experience supporting ERP applications
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Strong knowledge and hands-on experience with JDE Enterprise 1, including version 9.2, and Oracle Transportation Management
Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.
Demonstrated ability to prioritize and manage work across multiple teams and projects
Benefits
Benefits starting Day 1
Paid vacations and holidays
Competitive starting pay
Disability Insurance
Wellness Pay Program
Life Insurance
401k with company match
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1955
Year Established
The company was founded in British Columbia, marking its journey from a small planing mill to a global leader.
Over 60
Global Facilities
The company operates numerous facilities across North America and Europe, producing a wide range of wood products.
Supplies essential building materials to residential, commercial, and industrial construction markets.
Known for producing oriented strand board (OSB), plywood, and treated wood products for diverse applications.
Financially robust with listings on the Toronto Stock Exchange and consistent revenue from international markets.
Projects range from homebuilding materials to industrial-grade timber solutions across infrastructure sectors.
Stands out for vertically integrated operations, owning forests, mills, and distribution in a tightly controlled chain.
Merged with Norbord in 2021, expanding its engineered wood segment and European footprint significantly.
Culture + Values
Integrity: always doing the right thing, even when no one is watching.
Humility: recognizing that everyone has something valuable to contribute; listening, improving, open to learning and growth.
Teamwork: collaboration across countries and continents; good communication and cooperation among team members.
Frugality: smart and effective use of resources to maximize value and support sustainable growth.
Safety: prioritize highest standards; continuous improvement through training, technology and compliance.
Respect: foundational; valuing each individual’s contributions and cultivating mutual regard.
Competitiveness: striving for excellence, outperforming global competitors as a supportive team.
Fun: embracing a sense of fun to enhance creativity alongside dedication to excellence.
Environment + Sustainability
46.2% Reduction
Scope 1 & 2 Emissions Target
Reduction target for Scope 1 and 2 emissions by 2030, with a base year of 2019.
25% Reduction
Scope 3 Emissions Target
Reduction target for Scope 3 emissions by 2030, with a base year of 2020.
$50M Avg Annual
GHG Reduction Investment
Average annual capital investment in projects aimed at reducing greenhouse gas emissions.
2030 Investment Goal
Total Capital Commitment
Total investment of at least US $400 million by 2030 in GHG reduction projects.
Committed to Science-Based Targets Initiative (SBTi) validation in April 2023 for Scope 1, 2 and 3 GHG emission reductions.
Net-zero emissions goal in line with SBTi pathway before 2050.
Modernized corporate-wide forest management and fibre procurement policy in 2023.
Early adopter of Taskforce on Nature-related Financial Disclosure (TNFD), membership announced January 2024.
Achieved lowest rate in company history for serious injuries in 2023 (linked to sustainability report).
Inclusion & Diversity
15% Workforce
Women Representation
Efforts are underway to increase female representation within the workforce.
24% Employees
Underrepresented Identities
A significant portion of employees identify as underrepresented racial or ethnic groups.
8% Canadian
Indigenous Employees
A notable share of Canadian employees identify as Indigenous, reflecting targeted efforts in inclusion.
>100 Indigenous
Engaged Organizations
Partnerships and formal engagement processes are established with Indigenous communities and organizations.
Achieved pay equity; conduct annual pay‑review audits and review offers for new hires.
Provide women‑focused training and development: Women’s Forestry Congress, iEmpower, regional programs.
Recruitment and retention programs targeting Indigenous participation: scholarships, workforce readiness and mobility.
Goal to achieve Progressive Aboriginal Relations Gold certification by 2030.