IT Application Support Analyst (Order to Cash Function) at West Fraser in Memphis, TN | Kablio

Role

Description

application support

user training

uat testing

issue troubleshooting

test planning

transaction monitoring

Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
Provide new hire training for end users and ongoing training for new application functionality and best practices.
Lead User Acceptance Testing of new features, bug fixes or other application updates.
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Respond to issues reported by users by troubleshooting and achieving resolution.
Create test plans and execute functional testing of new features, bug fixes or other application updates.
Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
Maintain existing knowledge base articles and document new articles to ensure timely issue resolution.
Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
Monitor and support daily transaction processing.
Support application enhancement and business process improvement by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows
Participate in disaster recovery and business continuity testing.

Requirements

jde

otm

erp

problem solving

3-5 yrs

bachelor's

Working knowledge of order to cash processes including order entry, fulfilment, shipping, invoicing, and collections.
Prior experience in a manufacturing or supply change environment is an asset.
Excellent problem-solving skills and attention to detail
3-5 years of experience supporting ERP applications
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Strong knowledge and hands-on experience with JDE Enterprise 1, including version 9.2, and Oracle Transportation Management
Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.
Demonstrated ability to prioritize and manage work across multiple teams and projects

Benefits

Benefits starting Day 1
Paid vacations and holidays
Competitive starting pay
Disability Insurance
Wellness Pay Program
Life Insurance
401k with company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1955

Year Established

The company was founded in British Columbia, marking its journey from a small planing mill to a global leader.

Over 60

Global Facilities

The company operates numerous facilities across North America and Europe, producing a wide range of wood products.

Supplies essential building materials to residential, commercial, and industrial construction markets.
Known for producing oriented strand board (OSB), plywood, and treated wood products for diverse applications.
Financially robust with listings on the Toronto Stock Exchange and consistent revenue from international markets.
Projects range from homebuilding materials to industrial-grade timber solutions across infrastructure sectors.
Stands out for vertically integrated operations, owning forests, mills, and distribution in a tightly controlled chain.
Merged with Norbord in 2021, expanding its engineered wood segment and European footprint significantly.

Culture + Values

Integrity: always doing the right thing, even when no one is watching.
Humility: recognizing that everyone has something valuable to contribute; listening, improving, open to learning and growth.
Teamwork: collaboration across countries and continents; good communication and cooperation among team members.
Frugality: smart and effective use of resources to maximize value and support sustainable growth.
Safety: prioritize highest standards; continuous improvement through training, technology and compliance.
Respect: foundational; valuing each individual’s contributions and cultivating mutual regard.
Competitiveness: striving for excellence, outperforming global competitors as a supportive team.
Fun: embracing a sense of fun to enhance creativity alongside dedication to excellence.

Environment + Sustainability

46.2% Reduction

Scope 1 & 2 Emissions Target

Reduction target for Scope 1 and 2 emissions by 2030, with a base year of 2019.

25% Reduction

Scope 3 Emissions Target

Reduction target for Scope 3 emissions by 2030, with a base year of 2020.

$50M Avg Annual

GHG Reduction Investment

Average annual capital investment in projects aimed at reducing greenhouse gas emissions.

2030 Investment Goal

Total Capital Commitment

Total investment of at least US $400 million by 2030 in GHG reduction projects.

Committed to Science-Based Targets Initiative (SBTi) validation in April 2023 for Scope 1, 2 and 3 GHG emission reductions.
Net-zero emissions goal in line with SBTi pathway before 2050.
Modernized corporate-wide forest management and fibre procurement policy in 2023.
Early adopter of Taskforce on Nature-related Financial Disclosure (TNFD), membership announced January 2024.
Achieved lowest rate in company history for serious injuries in 2023 (linked to sustainability report).

Inclusion & Diversity

15% Workforce

Women Representation

Efforts are underway to increase female representation within the workforce.

24% Employees

Underrepresented Identities

A significant portion of employees identify as underrepresented racial or ethnic groups.

8% Canadian

Indigenous Employees

A notable share of Canadian employees identify as Indigenous, reflecting targeted efforts in inclusion.

>100 Indigenous

Engaged Organizations

Partnerships and formal engagement processes are established with Indigenous communities and organizations.

Achieved pay equity; conduct annual pay‑review audits and review offers for new hires.
Provide women‑focused training and development: Women’s Forestry Congress, iEmpower, regional programs.
Recruitment and retention programs targeting Indigenous participation: scholarships, workforce readiness and mobility.
Goal to achieve Progressive Aboriginal Relations Gold certification by 2030.

Articles

Careers at West Fraser

Sustainability at West Fraser

Company Overview

Role

Description

application support

user training

uat testing

issue troubleshooting

test planning

transaction monitoring

Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
Provide new hire training for end users and ongoing training for new application functionality and best practices.
Lead User Acceptance Testing of new features, bug fixes or other application updates.
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Respond to issues reported by users by troubleshooting and achieving resolution.
Create test plans and execute functional testing of new features, bug fixes or other application updates.
Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
Maintain existing knowledge base articles and document new articles to ensure timely issue resolution.
Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
Monitor and support daily transaction processing.
Support application enhancement and business process improvement by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows
Participate in disaster recovery and business continuity testing.

Requirements

jde

otm

erp

problem solving

3-5 yrs

bachelor's

Working knowledge of order to cash processes including order entry, fulfilment, shipping, invoicing, and collections.
Prior experience in a manufacturing or supply change environment is an asset.
Excellent problem-solving skills and attention to detail
3-5 years of experience supporting ERP applications
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Strong knowledge and hands-on experience with JDE Enterprise 1, including version 9.2, and Oracle Transportation Management
Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.
Demonstrated ability to prioritize and manage work across multiple teams and projects

Benefits

Benefits starting Day 1
Paid vacations and holidays
Competitive starting pay
Disability Insurance
Wellness Pay Program
Life Insurance
401k with company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1955

Year Established

The company was founded in British Columbia, marking its journey from a small planing mill to a global leader.

Over 60

Global Facilities

The company operates numerous facilities across North America and Europe, producing a wide range of wood products.

Supplies essential building materials to residential, commercial, and industrial construction markets.
Known for producing oriented strand board (OSB), plywood, and treated wood products for diverse applications.
Financially robust with listings on the Toronto Stock Exchange and consistent revenue from international markets.
Projects range from homebuilding materials to industrial-grade timber solutions across infrastructure sectors.
Stands out for vertically integrated operations, owning forests, mills, and distribution in a tightly controlled chain.
Merged with Norbord in 2021, expanding its engineered wood segment and European footprint significantly.

Culture + Values

Integrity: always doing the right thing, even when no one is watching.
Humility: recognizing that everyone has something valuable to contribute; listening, improving, open to learning and growth.
Teamwork: collaboration across countries and continents; good communication and cooperation among team members.
Frugality: smart and effective use of resources to maximize value and support sustainable growth.
Safety: prioritize highest standards; continuous improvement through training, technology and compliance.
Respect: foundational; valuing each individual’s contributions and cultivating mutual regard.
Competitiveness: striving for excellence, outperforming global competitors as a supportive team.
Fun: embracing a sense of fun to enhance creativity alongside dedication to excellence.

Environment + Sustainability

46.2% Reduction

Scope 1 & 2 Emissions Target

Reduction target for Scope 1 and 2 emissions by 2030, with a base year of 2019.

25% Reduction

Scope 3 Emissions Target

Reduction target for Scope 3 emissions by 2030, with a base year of 2020.

$50M Avg Annual

GHG Reduction Investment

Average annual capital investment in projects aimed at reducing greenhouse gas emissions.

2030 Investment Goal

Total Capital Commitment

Total investment of at least US $400 million by 2030 in GHG reduction projects.

Committed to Science-Based Targets Initiative (SBTi) validation in April 2023 for Scope 1, 2 and 3 GHG emission reductions.
Net-zero emissions goal in line with SBTi pathway before 2050.
Modernized corporate-wide forest management and fibre procurement policy in 2023.
Early adopter of Taskforce on Nature-related Financial Disclosure (TNFD), membership announced January 2024.
Achieved lowest rate in company history for serious injuries in 2023 (linked to sustainability report).

Inclusion & Diversity

15% Workforce

Women Representation

Efforts are underway to increase female representation within the workforce.

24% Employees

Underrepresented Identities

A significant portion of employees identify as underrepresented racial or ethnic groups.

8% Canadian

Indigenous Employees

A notable share of Canadian employees identify as Indigenous, reflecting targeted efforts in inclusion.

>100 Indigenous

Engaged Organizations

Partnerships and formal engagement processes are established with Indigenous communities and organizations.

Achieved pay equity; conduct annual pay‑review audits and review offers for new hires.
Provide women‑focused training and development: Women’s Forestry Congress, iEmpower, regional programs.
Recruitment and retention programs targeting Indigenous participation: scholarships, workforce readiness and mobility.
Goal to achieve Progressive Aboriginal Relations Gold certification by 2030.

Articles

Careers at West Fraser

Sustainability at West Fraser

Company Overview