Helpdesk Technician at Gsi Environmental Inc. in Irvine, CA | Kablio

Role

Description

av support

account management

troubleshooting

ticketing

hardware setup

asset management

Support conference room technology, video conferencing tools, and AV equipment
Assist in maintaining user accounts, email, and access permissions
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity
Escalate unresolved issues to the appropriate internal teams or third-party vendors
Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices
Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects.
Log, track, and document all help desk requests using the company’s ticketing system
Set up and configure hardware and software for new hires and assist with IT onboarding
Maintain and update IT asset inventory and software licensing records
Maintain technical documentation and user guides for common issues and solutions
May require occasional after-hours or weekend support during upgrades or outages
Provide first-level technical support to users via in-person assistance, phone, email, or chat

Requirements

comptia a+

microsoft 365

windows os

networking

associate degree

customer service

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus)
Standard office environment with occasional lifting of equipment (up to 25 lbs)
Excellent customer service and communication skills
Proficiency with Windows OS, Microsoft 365, and common business applications
Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.)
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users
Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
On-site presence required 5 days a week in the Irvine office

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1986

Company History

The company was established in Houston as a small technical consultancy.

GSI Environmental grew into an international firm solving environmental puzzles.
From its headquarters in Texas, the company tackles projects across multiple continents.
Renowned for data-driven fieldwork, GSI specializes in groundwater, air, stormwater, and wastewater permitting to support industrial and property development.
Typical projects include complex site investigations, remediation efforts, and environmental permitting for industrial operations and infrastructure.
GSI blends hands‑on engineering with advanced hydrologic and toxicological modeling—especially in aquatic science and PFAS impact analysis.
Its nimble size allows entry into both high‑stakes industrial sites and precise water‑resource modeling, making it a go‑to for regulatory and engineering challenges.
Despite its lean structure, GSI maintains satellite offices across the U.S. and serves clients on four continents, delivering local expertise with global reach.

Culture + Values

Exceptional client service
Technical and regulatory expertise
Ability to lead complex projects typical of larger firms
Flexible work environment with optional remote work
On‑the‑job training, mentorship, and professional development opportunities

Environment + Sustainability

Develops comprehensive GHG inventories covering Scope 1, 2, and 3 emissions following GHG Protocol and ISO 14064‑3 standards
Offers tailored decarbonization strategies and roadmaps with advanced modeling and cost–benefit analyses
Facilitates access to Renewable Energy Certificates and verified carbon offsets to support net‑zero ambitions
Supports clients in setting science‑based targets aligned with the Paris Agreement
Provides life‑cycle analyses and Environmental Product Declarations to quantify environmental impacts
Net‑zero target for operations not explicitly stated on public website

Inclusion & Diversity

No publicly available information regarding DEI strategy or gender statistics on website or LinkedIn

Articles

Environmental Services

Careers at GSI

Role

Description

av support

account management

troubleshooting

ticketing

hardware setup

asset management

Support conference room technology, video conferencing tools, and AV equipment
Assist in maintaining user accounts, email, and access permissions
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity
Escalate unresolved issues to the appropriate internal teams or third-party vendors
Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices
Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects.
Log, track, and document all help desk requests using the company’s ticketing system
Set up and configure hardware and software for new hires and assist with IT onboarding
Maintain and update IT asset inventory and software licensing records
Maintain technical documentation and user guides for common issues and solutions
May require occasional after-hours or weekend support during upgrades or outages
Provide first-level technical support to users via in-person assistance, phone, email, or chat

Requirements

comptia a+

microsoft 365

windows os

networking

associate degree

customer service

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus)
Standard office environment with occasional lifting of equipment (up to 25 lbs)
Excellent customer service and communication skills
Proficiency with Windows OS, Microsoft 365, and common business applications
Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.)
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users
Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
On-site presence required 5 days a week in the Irvine office

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1986

Company History

The company was established in Houston as a small technical consultancy.

GSI Environmental grew into an international firm solving environmental puzzles.
From its headquarters in Texas, the company tackles projects across multiple continents.
Renowned for data-driven fieldwork, GSI specializes in groundwater, air, stormwater, and wastewater permitting to support industrial and property development.
Typical projects include complex site investigations, remediation efforts, and environmental permitting for industrial operations and infrastructure.
GSI blends hands‑on engineering with advanced hydrologic and toxicological modeling—especially in aquatic science and PFAS impact analysis.
Its nimble size allows entry into both high‑stakes industrial sites and precise water‑resource modeling, making it a go‑to for regulatory and engineering challenges.
Despite its lean structure, GSI maintains satellite offices across the U.S. and serves clients on four continents, delivering local expertise with global reach.

Culture + Values

Exceptional client service
Technical and regulatory expertise
Ability to lead complex projects typical of larger firms
Flexible work environment with optional remote work
On‑the‑job training, mentorship, and professional development opportunities

Environment + Sustainability

Develops comprehensive GHG inventories covering Scope 1, 2, and 3 emissions following GHG Protocol and ISO 14064‑3 standards
Offers tailored decarbonization strategies and roadmaps with advanced modeling and cost–benefit analyses
Facilitates access to Renewable Energy Certificates and verified carbon offsets to support net‑zero ambitions
Supports clients in setting science‑based targets aligned with the Paris Agreement
Provides life‑cycle analyses and Environmental Product Declarations to quantify environmental impacts
Net‑zero target for operations not explicitly stated on public website

Inclusion & Diversity

No publicly available information regarding DEI strategy or gender statistics on website or LinkedIn

Articles

Environmental Services

Careers at GSI