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Workforce Services Senior Analyst
Accenture Services Pvt Ltd
Lead workforce planning, forecasting and client relationship management for customer support.
8d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Role
What you would be doing
client relations
stakeholder management
process improvement
audit management
contract delivery
team leadership
- Work with Client planning coordinator with input on possible resolutions. Provide solutions to escalated issues and updates.
- Build and maintain effective client relationships in Planning. Understand their mission, vision and goals, changes, and improvements, and help them achieve these goals.
- Review process maps, scorecard and performance management plans to drive a structured approach to managing the team
- Guidance would be provided when determining methods and procedures on new assignments
- Develop programs/modules/projects or other initiatives for planning Team’s development and efficiency
- Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders.
- Share Client objectives with planning teams to identify support opportunities and resolve conflicts.
- Manages internal and external audit with processes and controls.
- Responsible for delivery on all contracts / SLAs
- Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
- Lead a highly engaged team that drives data and insight lead resourcing with a fit to future workforce strategy
- Ensure team outputs are compelling, accurate, relevant, and consistent. Enhance performance by improving processes and maximizing resources. Continuously expand industry, commercial, and business knowledge both internally and externally.
- Responsible for the development of resources under his/her span
- Participate in client presentations, client calls, and quarterly business reviews to represent the planning department.
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Work closely with the planning coordinators from client side
- This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
- The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
- Serve as a resource for training and reporting of planning efficiencies, account/team/individuals’ statistical analysis and process improvement.
What you bring
communication
negotiation
workforce management
5+ years
problem solving
statistical analysis
- Should possess excellent communication and negotiation skills in coordinating with different functional heads / teams. This would include the Client planning team, Operations team, Commercial teams and other functions for all transactional and strategic requirements. Roles and Responsibilities:
- Ability to forge positive, objective relationships with Client, Operations and Support teams.
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Strong sense of personal stake and urgency in day-to-day management.
- Please note that this role may require you to work in rotational shifts
- In this role you are required to do analysis and solving of moderately complex problems
- Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.
- Proficiency in basic arithmetic and statistical concepts and strong logical ability desired with strong mathematical calibration skill.
- 5-7+ years of experience in end-to-end Workforce management
- May interact with peers and/or management levels at a client and/or within Accenture
- Must demonstrate perceptive, thorough and decisive approach to problem solving.
- Primary upward interaction is with direct supervisor
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Interview process
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Security clearanceInformation not given or found
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