Team Leader - Platforms - 12 months Fixed Term Contract - Lancaster at West Coast Partnership Development in Lancashire, England, United Kingdom | Kablio
Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.
Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
Requirements
Benefits
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
Free travel on Avanti West Coast for you/spouse/partner/dependents
Final salary pension
10 free journeys on other First Group Train Operators
Privilege Travel card (75% off other train operators fares for leisure travel)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$15M Revenue
Annual Financial Performance
Generated an annual revenue of $15 million as of March 2025.
2029 Integration
HS2 Readiness
Planning for HS2 integration to begin from 2029.
OBE Award
Industry Recognition
Leadership earned the OBE award for contributions to the rail industry.
Operates as the shadow operator alongside Avanti West Coast on the West Coast Main Line.
Designs, develops, and mobilizes high-speed rail service operations and associated conventional network.
Works directly with HS2 Ltd and the UK Department for Transport on rail infrastructure projects.
Head office situated at 338 Euston Road, London – central to its rail network focus.
Culture + Values
No explicit official culture or values listed on public site or LinkedIn.
Environment + Sustainability
2050 Target
Net Zero Ambition
The company aims to achieve net zero across its entire supply chain, including Scope 3 emissions.
Committed to measuring and reducing carbon emissions across Scope 1, 2 and 3.
Partnered with Arete Zero Carbon since 2023 to develop carbon reduction plan.
Established a monthly sustainability committee to track progress.
Working on building a carbon baseline and implementing waste, air quality, noise & vibration management plans.
Inclusion & Diversity
No detailed DEI strategy or gender-related statistics found publicly
LinkedIn description states value in workforce diversity but no measurable targets or outcomes provided