Walker & Dunlop
Walker & Dunlop provides commercial real estate capital solutions and services to clients nationwide.
Lead data analytics and BI for debt operations, managing KPIs, dashboards, and data quality.
16 days ago
$100,000 - $110,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Needham, MA
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Loan administration
Insurance compliance
Asset management
Investor reporting
Capital markets
Consulting
Valuation
Loan servicing
Sector Specialisms
Multifamily
Hospitality
Industrial
Commercial Real Estate
Loan Servicing
Investment Management
Valuation
Advisory Services
Role
Description
scorecards
powerbi dashboards
exception tracker
data governance
automation
uat coordination
- Establish a Debt Ops KPI/KRI framework that links process health and risk indicators to enterprise objectives, and publish executive scorecards that highlight insights, trends, and actions
- Run a clear intake → prioritization → delivery process for Debt Ops requests; chair backlog reviews; set SLAs/ETAs and hold owners/requestors accountable
- Provide transparent communication to the stakeholders
- Partner with Compliance to translate review findings into data rules, list corrections, and system or process changes
- Publish the exception trend reports the maintain the single source-of-truth tracker current (issues, owners, due dates, closure evidence); drive durable fixes with first-line owners
- Coordinate with other members of the Analytics team on targeted UAT for reporting and data impacts resulted from system changes; ensure evidence is retained for audit
- Set the BI roadmap and design standards; Guide the analytics team to build/maintain self-serve reports and impactful dashboards in PowerBI for Debt Ops (UW/Closing/Servicing/AM)
- Proactively identify opportunities to enhance the data reporting tool and partner with WDTech to implement enhancements timely
- Mentor analysts on BI standards, testing discipline, and documentation; promote consistent data definitions and visualization best practices across the team
- Change Support (Light UAT/Release)
- Work with team members to build and maintain exception dashboards and automated queues; monitor pre-submission validations for lender portals and reconcile error files
- Translate business asks into safe, quick data solutions; sponsor low-lift automations (Power Query/VBA/templates/AI) that remove manual touches and reduce error risk
- Maintain user guides, job aids, FAQs, and quick starts; ensure the team delivers training resources to boost BI adoption
- Maintain an inventory of reports (purpose, owner, audience) and lead periodic reviews to retire/merge reports no longer used
- Work with internal stakeholders to define critical data elements and data ownership by role; operationalize data-quality rules and thresholds
- Sponsor trainings and create job aids to drive adoption of processes
Requirements
power bi
sql
excel
ai tools
data governance
bachelor’s
- Clear written and verbal communication; proven follow-through, prioritization, and cross-functional teamwork
- Proven delivery of Power BI / Power Query / DAX solutions and advanced Excel; working SQL for reconciliations, exception logic, and performance tuning. Expertise using AI tools such as ChatGpt
- Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays
- Bachelor’s degree in Finance, Business Administration, Business Analytics, Data Science or related field
- Demonstrated data-quality and governance experience: defining CDEs, building rules/thresholds, and running exception programs with measurable improvement.
- 5+ years in analytics/business intelligence or data product roles within financial services; multifamily/GSE or adjacent CRE experience preferred
- Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
Benefits
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Competitive dental and vision benefits
- Paid maternity and parental leave, as well as other family paid leave programs
- Career development opportunities
- A robust health and wellness program – earn cash rewards and gain access to resources that
- Pre-tax transit and commuting benefits
- Empowerment and encouragement to give back – volunteer hours and donation matching
- Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
- Company-paid life, short and long-term disability insurance
- 401(k) + match
- Up to 83% subsidized medical payroll deductions
- The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
- background checks are performed after a conditional offer, considering arrest and conviction records in accordance with federal, state, and local laws.
Company
Overview
1937 Founded
Year Established
The company was established in 1937, marking the beginning of its journey as a leading commercial real estate financial firm.
- Provides capital solutions for commercial real estate transactions across multiple sectors.
- Diverse portfolio includes financing for residential, industrial, commercial, and mixed-use projects.
- Offers capital markets, loan servicing, investment sales, and agency lending services.
- Notable projects include financing for major office buildings, residential complexes, and large-scale industrial facilities.
- Continuously innovates with technology to enhance financial solutions.
Culture + Values
- Driven – We aspire to excellence, never content with just checking the box. We constantly strive to meet the ambitious goals we set for ourselves and take pride in being a passionate team of self‑starters who make a real difference.
- Caring – We cultivate a welcoming culture that empowers and supports individuals to always be the best version of themselves. This spirit extends beyond our employees to encompass our clients, partners, communities, and environment.
- Collaborative – We excel in many disciplines, but we are one team. With the right combination of talent and expertise, we create something bigger than ourselves that serves the needs of our clients and builds lasting relationships.
- Insightful – We value the insights our seasoned team brings to the table because we know the future depends on varying thoughts and creative solutions.
- Tenacious – We never give up in our quest to go the extra mile for our clients. We strive to understand their goals and work with them at every step of the way. We always do what it takes to get the job done well and with integrity.
Environment + Sustainability
50% Emission Reduction
Target per employee since 2019
Aiming to reduce greenhouse gas emissions by 50% per employee from 2019 levels.
33.5B in Affordable Housing
Financed over four years
Total amount financed in affordable housing properties over the past four years.
1.6M Donation
Part of annual giving
Charitable donation amount, representing 1.21% of the company's operating income in 2024.
- Participation in Fannie Mae Green Rewards and Freddie Mac Green Advantage programs to support energy and water reduction in financed properties.
- Measured corporate carbon footprint using third-party consultant based on the Greenhouse Gas Protocol.
- Implemented green office practices: compostable coffee cups, reusable water bottles, default double-sided printing.
- Encouraged green commuting: flexible telecommuting policy, pre-tax public transit, Waze Carpool partnership, commuting contests.
- Governance oversight by CEO, General Counsel, and ESG committee; supported by employee-led Green Task Force focused on resource and emissions reduction.
Inclusion & Diversity
28% Management Roles
Women in Leadership
Highlighting the representation of women in management positions within the organization.
14% Management Roles
Underrepresented Groups
Showcasing the inclusion of under-represented racial/ethnic groups in management positions.
$1 Million Investment
DE&I Partnerships
Highlighting the financial commitment to organizations advancing diversity, equity, and inclusion initiatives.
#13 Diversity Index
Corporate Recognition
Recognized for diversity efforts in the Washington Business Journal Corporate Diversity Index 2021.
- Recognized in Bloomberg's 2022 Gender Equality Index.
- Received Mortgage Bankers Association's Commercial/Multifamily DEI Leadership Award for Market & Community Outreach Strategies in 2023.
- 25% of employees participated in one or more Employee Resource Groups in 2023.
- Striving to increase minorities in management positions to 25%.