Overnight Operations Manager - Kimpton Era Midtown NY

Description

• Assist in maximizing hotel revenue by closely monitoring room inventory, coordinating with the Revenue Management team, and collaborating with other local hotels to achieve sold-out nights when appropriate.
• Ensure proper closing procedures for the day's business and preparation for the next day's operations.
• Work closely with security to ensure all protocols and safety procedures for guests and staff are in place.
• Work collaboratively with third-party operators (e.g., emergency services, external vendors) and hotel security personnel to effectively address and de-escalate critical situations, ensuring guest and team safety.
• Ensure all hotel policies, procedures, and brand standards are consistently met throughout the overnight shift.
• Troubleshoot and resolve any discrepancies or issues identified during the night audit process.
• Manage and supervise all hotel operations from evening close to morning opening, including Front Desk, Night Audit, and overnight guest services.
• Schedule and manage schedules to ensure adequate coverage and adherence to forecast and labor budgets.
• Lead daily briefings and to communicate important information, set goals, and address concerns.
• Maintain accurate records of guest activities, security incidents, and operational issues.
• Prepare and submit accurate daily reports, including incident reports, guest feedback, and operational summaries.
• Liaise with other departments (e.g., Housekeeping, Engineering, Food & Beverage, Sales) to ensure smooth transitions and effective communication regarding overnight activities and guest needs.
• Manage and allocate resources effectively, including supplies and equipment.
• Serve as the primary contact and incident commander for all emergency situations during the overnight shift, including but not limited to medical emergencies, fire alarms, security breaches, and natural disasters.
• Directly supervise the Front Office team, ensuring accurate and timely completion of all daily financial and operational reports.
• Monitor and control departmental expenses during the overnight shift.
• Conduct regular inspections of the front and back of the house areas to ensure cleanliness, organization, and adherence to brand standards.
• Lead, train, and motivate the overnight team, fostering a positive and productive work environment.
• Verify the accuracy of all daily transactions, postings, and reconciliations.
• Foster a positive and collaborative work environment, promoting teamwork and high morale during the overnight.
• Provide dotted-line supervision to overnight Engineering and Housekeeping employees for emergency items and urgent questions, ensuring immediate operational needs are addressed.
• Collaborate closely with Department Heads (e.g., Director of Engineer, Director of Housekeeping) as well as third party F&B Operators to oversee and supervise any projects or vendor activities scheduled during the overnight shift, ensuring proper execution and adherence to departmental standards.
• Address and resolve guest complaints and issues promptly and professionally, escalating to the Director of Operations when necessary.
• Communicate any significant overnight events or issues to the incoming morning management team and Leadership Committee.
• Ensure all team members are knowledgeable about hotel services, local attractions, and emergency procedures.

Requirements

• Knowledge of local health and safety regulations.
• Excellent problem-solving and decision-making skills, especially under pressure.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Must be able to work all overnight shifts, including weekends and holidays.
• Proficiency in hotel property management systems (e.g., Opera, Fosse, OnQ) and Microsoft Office Suite.
• Proven ability to manage and respond effectively to emergency situations.
• Exceptional guest service and communication skills (written and verbal).
• Demonstrated ability to train, mentor, and motivate a team.
• Excellent problem-solving abilities and decision-making skills.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Strong leadership and team management abilities.
• Ability to stand for extended periods.
• Ability to work independently and as part of a team.

Benefits

• Base Salary: $80K - $90K

Training + Development

Interview process

Visa Sponsorship

Security clearance