Head of Engagement

Description

• Curate and deliver compelling content that brings Circet's purpose and strategy to life - highlighting stories from frontline operations to executive leadership
• Act as a trusted advisor to executives and operational leaders, promoting authentic, transparent, and two-way communication
• Promote a culture of recognition, inclusion, and shared purpose, ensuring field teams feel valued and connected to leadership and strategy
• Lead Group-wide engagement initiatives that strengthen belonging, connection, and pride, with a strong emphasis on retaining field and operational teams who are critical to service delivery
• Work closely with key stakeholders to ensure internal events and leadership communications resonate across all employee groups, including operational teams.
• Work closely with the communication and marketing team to maximise effectiveness of internal channels (e.g., intranet, newsletters, Viva Engage, Teams, Roadshows) to ensure accessibility for field-based and non-desk employees
• Ensure alignment with Circet's brand, compliance, ESG principles, and culture commitments
• Develop clear KPIs and reporting mechanisms to measure engagement impact, and retention outcomes, with specific indicators for field teams
• Translate insight into targeted action plans that improve retention and strengthen engagement in field and operational environments.
• Use data and insights to inform strategy, influence stakeholders, and drive continuous improvement in communications and engagement
• Develop and execute a Group-wide engagement strategy aligned to business priorities, culture, and people plans
• Partner with HR and Operations to embed employee listening frameworks and ensure insights from field teams drive action and change
• Collaborate with operational leaders to design targeted engagement programs that respond to the specific needs and realities of field-based employees
• Partner with senior stakeholders to connect people to the company's strategy, ensuring all employees understand their role in delivering operational success
• Build Circet's internal communications function as a strategic driver of engagement and retention, not just a delivery channel.
• Support change and transformation programs with clear, empathetic, and accessible communications, building trust across all levels of the business.
• Champion people manager standards by equipping leaders at all levels - including frontline supervisors - with the skills and confidence to communicate effectively

Requirements

• Knowledge of compliance, ESG principles, and brand alignment in communications.
• Strong analytical skills to define KPIs, measure impact, and report outcomes.
• Proven ability to develop and execute enterprise-wide engagement strategies aligned to business priorities.
• High emotional intelligence and ability to communicate with empathy during change.
• Strong stakeholder management and influencing skills at senior levels.
• Collaborative mindset with experience working across HR, Operations, and Communications.
• Exceptional communication and interpersonal skills to promote transparent, two-way dialogue.
• Skilled in managing internal communication channels and creating compelling content.
• Expertise in designing engagement programs for field-based teams.

Benefits

• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance