Field Manager

Description

• Requires an abundance of driving daily which may include picking up and/or delivering materials. Field Managers will be responsible for multiple neighborhoods in various areas.
• Clear & Consistent Communication: You maintain strong communication with customers, installation crews, and internal teams, ensuring everyone is aligned and informed.
• Ensure adherence to project timelines and deadlines, communicating effectively with customers and internal teams.
• Required to assess, schedule, and complete all punch work and/or repairs needed by builders.
• This role involves both office and field work, requiring time spent on construction sites, customer locations, and warehouse facilities.
• Stay up to date on industry trends and best practices.
• Work closely with the office team to ensure proper project documentation and customer satisfaction.
• Oversee daily field operations, including scheduling, dispatching, and coordinating installation crews.
• Resolve customer complaints and issues in a timely and professional manner.
• Build and maintain strong relationships with customers, subcontractors, and suppliers.
• Maintain high-quality standards for all installations, conducting regular inspections and addressing any issues promptly.
• Effective project execution: You ensure installations are completed on time and within scope, proactively addressing challenges to avoid delays.
• Monitor and control field-related expenses.
• Manage inventory and equipment, ensuring proper utilization and maintenance.
• Provide client/customer support from start to finish of all projects and maintain in contact with clients during and after completion of project.
• Conduct site assessments before installation to ensure project readiness.
• Following the Floor Authority Playbook for streamlined operations.
• High-Quality Standards: You enforce quality control measures, conducting thorough inspections to guarantee flawless installations and customer satisfaction.
• Conduct performance reviews of installation crews and provide feedback to team members.

Requirements

Job Overview: Floor Authority is currently looking for a Field Manager in Raleigh, NC. The ideal candidate is responsible for the overall management and coordination of field operations. This role involves supervising installation crews, managing project timelines, maintaining quality standards, and ensuring customer satisfaction. The ideal candidate will possess strong leadership, organizational, and problem-solving skills.

• Ability to read and interpret blueprints and technical drawings.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Must be able to lift heavy objects up to 100 lbs. and move them on job sites.
• Proven experience in field management or a related role in the flooring industry.
• This role requires regular travel to job sites within the Raleigh area. A company vehicle will be provided.
• Ability to manage multiple projects simultaneously.
• Work conditions may include exposure to varying weather conditions, loud noise levels, and physically demanding tasks such as walking, standing, lifting, and inspecting job sites.
• Communicate information with cross-functional team members; ability to use technology to take appropriate photos and complete documentation of inspections or provide updates while in the field.
• Bachelor’s degree in a related field preferred but not required.
• 3+ years related experience in the flooring industry or related industry.
• Proficiency with MS Office and email
• Problem-Solving & Adaptability: You anticipate potential job site issues and resolve them efficiently, keeping projects on track without unnecessary stoppages.
• Ability to lift up to 50lbs.
• Proficient in using computer software and technology.
• Attention to detail and commitment to delivering the Floor Authority Standard.
• Valid driver's license.
• Customer Satisfaction & Retention: Your proactive approach and attention to detail result in satisfied customers, positive reviews, and repeat business.
• Time management skills: Able to prioritize multiple competing priorities executing in order of priority.

Benefits

We do not accept unsolicited assistance from recruiters or staffing agencies. Any resumes submitted without prior written agreement will be considered unsolicited and free of charge to Floor Authority.

• 401(k) matching
• Dental insurance
• Retirement plan
• Employee discount
• Professional development opportunities.
• Vision insurance
• Competitive salary.
• Health insurance
• Paid time off and holidays.
• Retirement savings plan.
• Health, dental, and vision insurance.
• Paid time off

Training + Development

Interview process

Visa Sponsorship

Security clearance