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Director, Machine Delivery Planning & Execution
Finning
Leading and optimizing the end-to-end machine delivery process, ensuring timely, cost-effective, and customer-centric operations.
23d ago
Expert & Leadership (13+ years)
Full Time
Edmonton, Alberta, Canada
Hybrid
Company Size
16,000 Employees
Service Specialisms
Product support services
Fluid analysis
Customer training
Response, repair & rebuild
Financing
Rentals
Warranty (Equipment Protection Plans)
Service Information System
Sector Specialisms
Construction
Mining
Petroleum
Electric Power Generation
Education Infrastructure
Role
What you would be doing
process optimization
delivery leadership
resource allocation
team leadership
schedule management
kpi monitoring
- Champion process enhancements and technology adoption to streamline workflows and elevate customer experience
- Lead the end-to-end delivery process including Prep execution, transportation, and final handover.
- Allocate resources effectively across planning and execution teams to optimize throughput and minimize delays.
- Identify and implement process improvements to enhance delivery efficiency and customer satisfaction.
- Develop and maintain delivery schedules aligned with New Equipment Prep (NEP) and customer timelines.
- Lead and mentor direct-report Managers responsible for planning and execution of machine deliveries, fostering a high-performance culture focused on accountability and results.
- Establish & monitor KPIs such as on-time delivery rate, cost per delivery, and customer feedback. Maintain accurate records of delivery plans, execution status, and post-delivery feedback.
- Assess and analyze situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization and customers
- Develop and implement scalable delivery strategies that align with business growth, customer demand, and supply chain capabilities.
- Serve as the escalation point for complex delivery challenges requiring cross-departmental resolution
- Provide leadership to deliver the end-to-end strategy and maximize the benefit for our customer
- Monitor delivery milestones and proactively resolve issues that could impact customer satisfaction or operational efficiency
- Review and validate customer orders for delivery feasibility
- Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Management of costs and working capital to minimize gross margin erosion, lower SG&A and consistent levels of free cash flow
- Ensure internal customer relationships are maintained at a high level to achieve trust in the overall process
- Coordinate with sales, NEP, and other teams to align on realistic & reliable delivery commitments.
- Set clear goals, provide coaching, and conduct performance reviews to ensure team alignment with organizational objectives.
- Ensure compliance with safety, legal, and regulatory requirements.
- Generate regular reports for senior management on delivery performance and improvement initiatives.
What you bring
microsoft office
supply chain
leadership
problem solving
construction
stakeholder management
- Effective planning and organizational skills with the ability to adapt to change and perform effectively under pressure.
- Highly proficient in Microsoft office suite of products
- Experience working with suppliers and managing escalations
- Experience in risk management
- Supply Chain management or similar business degree, MBA considered an asset
- Stakeholder Management: Ability to manage stakeholder relationships and provide excellent leaderships skills
- Excellent Customer service skills
- 7+ years’ experience working in an a heavy equipment dealership or similar role within the construction or mining industry
- Demonstrable problem-solving skills
- Appreciation and understanding of customers experience and expectations
- Strong understanding of Sales, service and supply chain processes
- Excellent communication and collaboration skills.
- Adaptability to understand the Finning processes (Sales, Service & Supply Chain) and technology landscape to plan and deliver outcomes with significant positive impact
- Experience operating in a large complex changing environment
- Strong leadership Skills
- Experience and skill set in working with a global organization
- Proven experience in people management
- Experience with the development, execution and governance of a strategic plan
- Demonstrated leadership at senior levels
- Experience in strategic planning
- Experience in change management
- Ability to lead and engage a team in a fast-paced, dynamic environment
- Commercial Acumen
- 7+ years’ experience in a supply chain leadership role or similar
- Ability to manage multiple priorities and ensure timely resolution of issues.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
Company
Overview
- has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
- operates in key global markets including Canada, South America, and the UK.
- specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
- plays a crucial role in powering large-scale infrastructure projects and driving resource development.
- offers parts, maintenance, and innovative technological solutions to clients worldwide.
- has supported some of the largest and most ambitious projects globally.
- has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
- Safety First: Ensuring a safe and healthy work environment for all employees.
- Integrity: We act with integrity, doing the right thing even when no one is watching.
- Customer Success: We aim to create long-term value for our customers and build lasting relationships.
- Excellence: We strive for excellence in everything we do and continuously improve.
- Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
- Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
- Reduction of greenhouse gas emissions, energy use, and waste generation.
- Enhancing energy efficiency and sustainability practices across operations.
- Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
- Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
- Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
- Ongoing efforts from leadership to improve gender diversity and inclusion.
- Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.
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