Associate Director - Commercial (City Centre)

You’ll be responsible for building strong customer relationships, and driving retention within the Bruntwood SciTech portfolio. Creating and enhancing customer loyalty, through getting to know our customers, anticipating their requirements throughout their property journey and negotiating commercial transactions that work for everyone.

• Attending and hosting customers and contacts at community, business support and networking events.
• Using our internal systems to monitor performance to provide updates to the regional management team, and report into Regional Board meetings and the wider business.
• Working proactively to ensure we secure our rent at risk in advance of lease events supporting our annual budgets, targets and KPIs.
• Ensuring the retention strategy links to the asset management plan for each building.
• Building relationships with customers from completion through to expansion, relocation, downsize, financial challenges and at times departure from the portfolio.
• Maintaining an awareness of the market and competition, utilising networks and relationships
• Developing detailed knowledge of our customers’ businesses and the sectors within which they operate; by nurturing relationships with senior stakeholders within that organisation.
• Connecting our customers to resources that support their success, through knowledge and understanding of our suite of products, services, business support and community initiatives.

• An established Surveyor within a Commercial setting - ideally MRICS qualified but this is not essential
• An excellent communicator and collaborator who can maintain great relationships during commercial negotiations with customers and stakeholders.
• A great collaborator - working effectively with the wider internal teams across commercial leasing, asset management and development
• You are analytical and can use data and insight to support decision making.
• A customer focused individual, who can build great working relationships with customers and a multi disciplinary team, someone who enjoys building long term relationships

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Up to 8% matched pension scheme
• Full lifecycle account management including lease renewals, rent reviews, expansions, contractions and relocations
• Life assurance cover for all colleagues
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
• Discounts & cashback at leading retailers
• Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill