Centre Manager

Description

• Regularly review performance against targets and take proactive measures to address any shortcomings
• Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs
• Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success
• Ensure compliance with all relevant health and safety legislation, regulations, and best practices
• Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence
• Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively
• Drive value for money by managing the service charge budget efficiently and transparently
• Represent the clients’ interests within the local community
• Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value
• Foster a culture of excellence, teamwork, and continuous improvement
• Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL’s Vision system
• Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA
• Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers
• Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems
• Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team
• Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders

Requirements

• Bachelor's degree in Business Administration, Real Estate, or related field (preferred)
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels
• Proven experience in shopping centre or property management within the UK market
• Sound financial acumen with experience in managing service charges
• Strong leadership and team management skills
• In-depth knowledge of health and safety regulations and best practices
• Diploma in SCM, or Revo Place Management (preferred)
• Demonstrated ability to achieve KPIs and consistently deliver results
• Proficiency in using property management systems and software

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance