Customer Service Assistant

Description

• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products
• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Monitor produce stock levels and communicate needs to the site manager. Assist in ordering produce to maintain appropriate inventory.
• Deep-clean specific equipment or appliances such as fridges & ovens as required.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Adhere to food safety regulations
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain a clean and organised kitchen workspace
• Be on hand, delivering solutions to issues or challenges that may arise.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Ensure the kitchen and breakfast areas are clean and tidy

Requirements

• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• A background in a fast-paced kitchen environment with an awareness of kitchen regulations
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Resilience, with an ability to effectively navigate unexpected situations.
• Adaptability, creativity & positivity.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.

Benefits

• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Training + Development

Interview process

Visa Sponsorship

Security clearance