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Digital Service Desk Team Lead
Northpower
Lead and support a digital service desk team, handling escalations and IT service delivery.
12d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Whangarei, Northland, New Zealand
Office Full-Time
Company Size
1,400 Employees
Service Specialisms
Electrical Engineering
Construction Services
Sector Specialisms
Energy
Electricity Distribution
Fibre Network
Transmission
Distribution
Substations
Industrial Electrical and Automation
Communications
Role
What you would be doing
system rollout
service desk
technical escalation
cyber security
project lead
team mentoring
- Lead and support small projects and rollout of new systems and processes.
- Work closely with our Digital Infrastructure, Cyber Security, and Applications teams to keep systems running smoothly and securely.
- Manage service desk queues, ensuring incidents and requests are resolved within service level agreements (SLAs).
- Support internal and external customers, both onsite and remotely.
- Act as the technical escalation point for complex or critical issues.
- Participate in rostered shift work, on-call duties, and travel as required.
- Lead and mentor the local service desk team, fostering growth and development.
What you bring
active directory
jira
5+ yrs
microsoft 365
itil foundation
leadership
- Knowledge of Active Directory, identity management, and endpoint management tools.
- Familiarity with ITSM ticketing systems such as JIRA would be advantageous.
- 5+ years’ experience in IT support, with at least 1 year in a leadership or senior technical role.
- Hands-on experience with Microsoft 365, workstation builds and troubleshooting Windows, Android and iOS systems.
- Excellent problem-solving, analytical, and documentation skills.
- Strong understanding of ITIL processes (ITIL Foundation certification minimum).
- Proven ability to lead and develop a team, while driving results in a fast-paced environment.
- Play a key role in problem solving, root cause analysis, and continuous service improvement.
- Family-friendly events and discounted gym membership along with various retail discounts.
- Competitive remuneration.
- An in-house well-being programme, a peer support network (Kaitiaki) and EAP services.
- Life Insurance and group discounted medical insurance.
- A friendly workplace where people are valued and appreciated.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal history check
- drug and alcohol testing
- medical assessment
Company
Overview
90 years
Network ownership
The company has a heritage rooted in decades of infrastructure ownership and operation.
- It blends ownership and contracting—running its own electricity and fibre networks while delivering engineering and construction services nationwide.
- Financially robust, it sustains large-scale contracts with major utilities and returns profits to its consumer-owned trust.
- Its projects range from substation upgrades and submarine cable installations to managing transmission lines and future-energy installations.
- Specialising in transmission, distribution, fibre rollout, inspection solutions and grid‑scale solar, it tackles every layer of utility infrastructure.
- Unusually, the company owns and operates one of the region’s oldest hydro stations and recently launched a portable data centre prototype.
- Safety is our priority.
- We work together as one team.
- We care for the communities we serve.
- We deliver excellence.
- We act with integrity.
Net Zero 2050
Climate Commitment
The organization is committed to achieving net zero emissions by the year 2050.
- The organization is working towards reducing its carbon footprint by implementing renewable energy solutions.
- Sustainability is a key driver in the organization's operational decision-making processes.
- The organization works to enhance environmental stewardship through better waste management practices.
- The company fosters an inclusive and diverse workplace.
- Supporting gender balance with initiatives to improve female representation in technical roles.
- Tracking gender-related data and encouraging diversity across all levels.
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