Dispatcher

Description

• Review KPI's throughout the monthly cycle and adjust personal activities to meet predetermined performance towards targets.
• Actively participate in the process of standardizing and improving procedures and the use of existing and new toolsets as they are introduced.
• Leverage routing optimization tools provided to drive Technician productivity and reduce drive time between appointments.
• Follow scheduled work through to completion including technician clock events and required paperwork.
• Identify and report opportunities for improvements regarding Technician Productivity or Job Completions per Day.
• Maximize Technician productivity by assigning additional work in real time as Technicians run ahead of schedule or additional capacity presents itself.
• Minimize missed appointments through load balancing and real time oversight of job completion throughout the day.
• Ensure that Technicians are provided a full day of scheduled work according to their working hours.
• Continuously identify areas to reduce or eliminate rework.
• Communicate timely with customers regarding scheduling and rescheduling of appointments.

Requirements

• Ability to manage multiple commitments and time-sensitive priorities in a fast-paced environment.
• Experience working in a standardized operation with a focus on scalability and redundancy.
• Adherence to the Marmic Standard Operating Procedures regarding the creation, scheduling, and dispatching of Service work.
• Associates Degree Preferred.
• Experience with Fire Industry technologies and/or regulations.
• Sound judgment and exceptional problem-solving skills.
• Experience working with commercial clients of varying levels.
• Strong communication skills with demonstrated success working across teams in a matrixed organization.
• Process-oriented mindset with a focus on continuous improvement.
• 2+ years of experience in an scheduling/routing function or related operational role.

Benefits

• Company paid training programs and on-the-job training.
• 19 days of PTO and Paid Holidays.
• 401K plan with up to a 4% company match.
• Vision, Life, Dental, Accidental, Long-Term and Short-Term Disability.
• Paid Weekly.
• Tele-Health services if Healthcare coverage is elected.

Training + Development

Interview process

Visa Sponsorship

Security clearance